Choppy/disconnecting voice on calls

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mbalgavy
Just Passing Thru
Posts: 8
Joined: 02/14/2011
SIP Device Name: PAP2NA
Firmware Version: 5.1.6
ISP Name: Teksavvy DSL
Computer OS: Win 7 64b
Router: RT-N16 (Tomato USB v2.6)

Choppy/disconnecting voice on calls

Post by mbalgavy »

Been with FPL for approx year, and everything worked ok.
Recently (~1month) I have started experiencing problems with all calls, local and long distance.
After approx 15 minutes of talk time, the sound gets choppy, and the other side can't hear me properly. Today, after rediling immediately, the sound was still choppy. After redialing 5 min later, it was ok. It doesn't matter who initiates the call.
I've been using the same hardware/software configuration since the beginning, SB6120 (Teksavvy Extreme 15MB line), RT-N16 with Tomato, PAP-2NA. The choppyness seems to be independed of the other loads on the network connection.
I have powercycled the devices several times in the past month, more than in the year before. Not using QOS currently.
Any ideas? Steps to troubleshoot and identify?
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FONGO_mike
Site Moderator
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ISP Name: www.worldline.ca
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Location: Fibernetics Head Office

Re: Choppy/disconnecting voice on calls

Post by FONGO_mike »

although you may have already tried this, i stil want ot make sure as it will help identify the issue.

1) Are you downloading or streaming any videos while on the phone?
2) are you using a cordless phone?
3) Cable or DSL internet?
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mbalgavy
Just Passing Thru
Posts: 8
Joined: 02/14/2011
SIP Device Name: PAP2NA
Firmware Version: 5.1.6
ISP Name: Teksavvy DSL
Computer OS: Win 7 64b
Router: RT-N16 (Tomato USB v2.6)

Re: Choppy/disconnecting voice on calls

Post by mbalgavy »

1. yes and no. I have experienced this problem in both situations, so it seemed to be independed of the other uses of internet.
2. yes
3. cable, teksaavy 15mb express line
mbalgavy
Just Passing Thru
Posts: 8
Joined: 02/14/2011
SIP Device Name: PAP2NA
Firmware Version: 5.1.6
ISP Name: Teksavvy DSL
Computer OS: Win 7 64b
Router: RT-N16 (Tomato USB v2.6)

Re: Choppy/disconnecting voice on calls

Post by mbalgavy »

any ideas?
dibsmft
*Go-To Guy*
Posts: 651
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ISP Name: Bell-Aliant DSL
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Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Choppy/disconnecting voice on calls

Post by dibsmft »

If it is the person that you called has problems hearing you then you probably need to investigate you upload speed (You have 15 Mbits/sec down load but what is your up load speed?). Usually the up load speed is much lower than the download speed it is also much more sensitive especially to anything else happening on your network.
pedor
Quiet One
Posts: 42
Joined: 10/25/2011
SIP Device Name: HT287 Rev4.1
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Smartphone Model: Google Nexus 4
Android Version: 4.2
Location: Guelph, ON

Re: Choppy/disconnecting voice on calls

Post by pedor »

mbalgavy wrote:any ideas?
You could try a VOIP network test to see if your network is performing OK:
http://myspeed.visualware.com/indexvoip.php