Service Interruption Explanation - March 18, 2012

Important and exciting updates from Fongo!
vostro
Active Poster
Posts: 65
Joined: 03/18/2012
SIP Device Name: Obi202
Firmware Version: 3.2.2 5857EX
ISP Name: Teksavvy Cable+DSL
Computer OS: Windows 10 pro 64bit
Router: Sonicwall TZ500+R7000+EX7000
Smartphone Model: iPhone 6s ios 11.4
Android Version: Galaxy S3 Tab Oreo
iOS Version: ipad pro 9.3.3 JB

Re: Service Interruption Explanation - March 18, 2012

Post by vostro »

down again? my line is not working in toronto as of now 10:55 pm April 4.
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Service Interruption Explanation - March 18, 2012

Post by TheHardy »

When your ATA pooches, are you able to load and initialize the PC/Mac softphone app?? If so, then it is likely NOT a Fongo-network issue...
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
vostro
Active Poster
Posts: 65
Joined: 03/18/2012
SIP Device Name: Obi202
Firmware Version: 3.2.2 5857EX
ISP Name: Teksavvy Cable+DSL
Computer OS: Windows 10 pro 64bit
Router: Sonicwall TZ500+R7000+EX7000
Smartphone Model: iPhone 6s ios 11.4
Android Version: Galaxy S3 Tab Oreo
iOS Version: ipad pro 9.3.3 JB

Re: Service Interruption Explanation - March 18, 2012

Post by vostro »

someone else reported service is down now.
Pax
One Hit Wonder
Posts: 1
Joined: 04/08/2012

Re: Service Interruption Explanation - March 18, 2012

Post by Pax »

[quote="FONGO_Announcements"]On Sunday March 18th, Fongo experienced a call services outage. One of our software vendors' systems encountered an internal issue which resulted in downtime for the majority of our users. After investigation of the issue we chose to transition users to a backup system to restore service. Users were transitioned over the course of the day with a large portion being complete at 1:30pm, followed by another portion at 6:30pm and finally the remaining users around midnight.

We apologize wholeheartedly for any inconvenience this may have caused and are working with our partners to prevent these types of outages in the future.[/quo


:o :shock: Here in Ottawa 08/04/2012 I still have no service cannot dial out or receive --It says person not available leave a message Please help anyone help tell me what I did wrong :( Thank You
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Service Interruption Explanation - March 18, 2012

Post by dibsmft »

Pax
It would help a lot if you would give some information about the connection the you are using
ISP, modem, router, ATA, PC Client, Android etc. Without that you can only expect random guesses.
First:
Power down you network ie. power down your modem, router ATA and any computers etc on the network.
Wait at least 10 minutes and then power up your modem - once connected power up your router - once connected
power up your ATA. Once connected try a phone call and see how it goes.