Can't get a dialtone

This section is for general discussions surrounding digital phone service.
Apex
Just Passing Thru
Posts: 4
Joined: 04/06/2012
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6
ISP Name: Xplornet wireless
Computer OS: WinXP
Router: D-Link DIR-601

Can't get a dialtone

Post by Apex »

Hi,

Service was working fine a couple days ago.
I didn't check it last night before unplugging my phone from the ATA, but I ASSUME it was working.
I plugged a different phone into the ATA and no dialtone. Unplugged it and plugged the original back in thinking it was a phone problem and still no dialtone.

I unplugged and shutdown everything...router, modem, ATA, computer.
Plugged in modem, waited a couple minutes, plugged in router and waited, then ATA. Still nothing.
Did a factory reset on the ATA and entered everything in as per the Linksys config doc from this site. Still nothing.
All along...the info screen for the ATA shows it online...never showing offline except for a few seconds if the ATA is resetting after a config change.

The phone is working since I'm able to get the IP address from it still, and I was able to do a factory reset of the ATA via the phone handset.

I'm fairly new to this so could be missing something simple.
Any ideas would be great!

Thanks!!!
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Can't get a dialtone

Post by TheHardy »

Any resolution on this yet? Did you get it working? If you think it may be a VOIP registration server issue, power down the ATA and try loading the PC softphone on your computer and see if that works correctly. That will help isolate a Fongo problem from a user-side config problem.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Apex
Just Passing Thru
Posts: 4
Joined: 04/06/2012
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6
ISP Name: Xplornet wireless
Computer OS: WinXP
Router: D-Link DIR-601

Re: Can't get a dialtone

Post by Apex »

No, not solved yet.
I'll double-check the computer software, but I think it was still working since this happened.

When I logon to the FreePhoneLine site it shows me as connected...as does the ATA info scree.
Apex
Just Passing Thru
Posts: 4
Joined: 04/06/2012
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6
ISP Name: Xplornet wireless
Computer OS: WinXP
Router: D-Link DIR-601

Re: Can't get a dialtone

Post by Apex »

No, not working yet.
I'll double-check the software, but I think it was still working last I tried, which was since the dialtone problem.

Logging on to Freephoneline shows me as connected, as does the info screen of the ATA box...so not sure what's wrong.
Apex
Just Passing Thru
Posts: 4
Joined: 04/06/2012
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6
ISP Name: Xplornet wireless
Computer OS: WinXP
Router: D-Link DIR-601

Re: Can't get a dialtone

Post by Apex »

I just tried the software on the PC and I can call out no problem.
Still no dialtone through the phone/ATA.