can't get incoming calls 'insufficient funds' msg

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
mculham
Just Passing Thru
Posts: 2
Joined: 05/13/2012

can't get incoming calls 'insufficient funds' msg

Post by mculham »

I just signed up for a local Calgary AB number (I'm in Victoria) and I can call someone there no problem but when they try to call me they get a message about having insufficient funds to place the call. What's this all about? Someone with a cell phone with a local Calgary number was trying to phone my new Calgary freephoneline number and that was the result. Any ideas?
Top
tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: can't get incoming calls 'insufficient funds' msg

Post by tbrummell »

Do you have Follow Me enabled to some other number?
Top
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: can't get incoming calls 'insufficient funds' msg

Post by Jake »

TheHardy is having the same problems http://forum.fongo.com/viewtopic.php?p=27428#p27428

Maybe there is something in the water down that way.
Top
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: can't get incoming calls 'insufficient funds' msg

Post by TheHardy »

Jake wrote:TheHardy is having the same problems http://forum.fongo.com/viewtopic.php?p=27428#p27428

Maybe there is something in the water down that way.

I think that with the new prefixes that Fibernetics assigned to FPL/Fongo, they have not been put into the tariff yet --- so Fongo's INTERNAL network is generating the error message when people try to call you ...

what is your Calgary prefix? Use the ratechecker utility to see if it is rated at $0.00 or $0.02 ...

I have the same issue with my 778-776-xxxx Vancouver # at the moment and have FPL-Mike looking into it for me .... as Jake quotes, see my thread for more info!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Top
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: can't get incoming calls 'insufficient funds' msg

Post by TheHardy »

587-287 by any chance? Just dumped that thru the rate lookup tool, and it comes up as $0.02 ... so I am guessing your problem and mine are really the same issue ... :-/
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Top
mculham
Just Passing Thru
Posts: 2
Joined: 05/13/2012

Re: can't get incoming calls 'insufficient funds' msg

Post by mculham »

Thanks 'TheHardy' My new number is indeed a 587-287. I guess that means I should get 'FPL-Mike' on it as well.

Funny that you're in Vancouver and have a 778 number. I'm in Victoria and also have a 778 number. I thought Van was all still 604. Guess I'm a bit behind.
Top
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: can't get incoming calls 'insufficient funds' msg

Post by FONGO_mike »

Passing along the 587-287 info as we speak
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Top
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: can't get incoming calls 'insufficient funds' msg

Post by FONGO_mike »

587-287 should now b working properly
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Top
mattbbert
One Hit Wonder
Posts: 1
Joined: 05/15/2012

Re: can't get incoming calls 'insufficient funds' msg

Post by mattbbert »

Same symptoms with my new 647-874 number... :(
Top
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: can't get incoming calls 'insufficient funds' msg

Post by TheHardy »

778-776 is working, and I checked the rate lookup tool, 287 and 776 are rated free now, so that most likely cleared the problem. Glad we could find bugs in the Fongo system for them to fix ... I feel like such a guinea pig! ;-)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Top
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: can't get incoming calls 'insufficient funds' msg

Post by TheHardy »

mculham wrote:Thanks 'TheHardy' My new number is indeed a 587-287. I guess that means I should get 'FPL-Mike' on it as well.

Funny that you're in Vancouver and have a 778 number. I'm in Victoria and also have a 778 number. I thought Van was all still 604. Guess I'm a bit behind.

Dealt with ....

604 is only Metro Vancouver
778 is an overlay that covers all of 604 and 250 ...
236 will be the NEW overlay that will cover all of 604 250 and 778 .... (and it is on the near horizon).

778 was actually an overlay on METRO VAN before it was broadened to include first ALL of 604, and then also to include 250 as well (went from a CONCENTRATED overlay to a DISTRIBUTED one ... if you need to know...)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Top

Return to “Community Support”