Can not call out using computer

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sjpxxx
Just Passing Thru
Posts: 2
Joined: 05/24/2012
Computer OS: xp
Router: linksys g

Can not call out using computer

Post by sjpxxx »

Key pad does not work. Incoming calls are fine
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can not call out using computer

Post by FONGO_steve »

sjpxxx wrote:Key pad does not work. Incoming calls are fine
Please try to provide as much detail as you can in your posts so everyone can assist in a more timely manner. Can you provide details about any troubleshooting you may have previously done?

If nothing, then please try uninstalling both the softphone and Java from your computer. Then, head to Java.com and download and install the latest version of Java and then install the softphone again.
Steve
Fongo
Development Support Specialist.
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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Can not call out using computer

Post by TheHardy »

A simple reboot sometimes works too, as the PC app is sometimes a little unstable, and if you have been up and running for a long time, opened and closed several apps, Windows itself is inherently unstable and still suffers from memory leaks....

All that said, as Steve suggested, please let us know which version of the prg you are running. FPL or DV (or an older budphone...?)

Win-XP does have serious memory issues, and java does not tolerate these well. Try the reboot, try making sure you have the most current version of Java.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Can not call out using computer

Post by FONGO_mike »

If you are using the Dell Voice soft phone, i am going to suggest frist downgrading your Java to 29 instead of the latest version.

http://www.oracle.com/technetwork/java/ ... 19409.html
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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