SIP disconnected

This section is for general discussions surrounding digital phone service.
tnt
Just Passing Thru
Posts: 9
Joined: 12/23/2010
SIP Device Name: pap2
Firmware Version: 3.1.22
ISP Name: cable videotron
Computer OS: Windows 7
Router: Linksys WRT610N
Location: Gatineau, Québec

SIP disconnected

Post by tnt »

Hello,
I just come home today and my SIP status is Disconnected. If i look in my PAP2 it says can't login to server in the registration state. My phone was working fine this morning and i did not change anything.
am i the only one ? i'm in the Gatineau region. Any one could help me please ?
Thank you very much.

PS. I unplugged my PAP2 and replugged it. My internet is working fine so it's not the connection in my house.
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: SIP disconnected

Post by dibsmft »

Try powering down both your router and your ATA. Wait 5 min, then power up the router and once working power up the ATA. Test the ATA.
tnt
Just Passing Thru
Posts: 9
Joined: 12/23/2010
SIP Device Name: pap2
Firmware Version: 3.1.22
ISP Name: cable videotron
Computer OS: Windows 7
Router: Linksys WRT610N
Location: Gatineau, Québec

Re: SIP disconnected

Post by tnt »

Thanks it works, i had to do it twice and it works.
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: SIP disconnected

Post by TheHardy »

Glad you got it going -- the order that you re-power the components is important, and sometimes if you don't wait long enough (you can do a manual reset to force them to re-acquire IP addresses too), they won't "clear" properly. Sometimes your OS makes a difference, sometimes there are network issues at Fongo ... either way the power down, wait, power up cycle is a good first thing to try when things go wrong!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126