Can make outbound call, but cannot receive call

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hardywang
Just Passing Thru
Posts: 8
Joined: 06/04/2012
SIP Device Name: LinkSys SPA3000
Firmware Version: 3.1.10

Can make outbound call, but cannot receive call

Post by hardywang »

I have just hooked up my LinkSys SPA3000 with Freephoneline service, after some settings I can make outbound call without problem. But when I make inbound call upon first ring tone I heard person not available message. I have opened SIP port 5060 and 5061 on my router. From my call log I see all incoming calls have disconnect reason "Recovery on timer expiry".

Anybody knows what is wrong?
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Can make outbound call, but cannot receive call

Post by dibsmft »

What settings did the SPA300 start with? Factory default or some left over from previous use?
User avatar
Funkytown
Technical Support
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Can make outbound call, but cannot receive call

Post by Funkytown »

hardywang wrote:I have just hooked up my LinkSys SPA3000 with Freephoneline service, after some settings I can make outbound call without problem. But when I make inbound call upon first ring tone I heard person not available message. I have opened SIP port 5060 and 5061 on my router. From my call log I see all incoming calls have disconnect reason "Recovery on timer expiry".

Anybody knows what is wrong?
Against all odds here, I think your problem is that your ports aren't routed correctly.
hardywang
Just Passing Thru
Posts: 8
Joined: 06/04/2012
SIP Device Name: LinkSys SPA3000
Firmware Version: 3.1.10

Re: Can make outbound call, but cannot receive call

Post by hardywang »

My settings are primary factory default, with some adjustment

My NAT settings are:
NAT Mapping Enable: yes
NAT Keep Alive Enable: yes
NAT Keep Alive Msg: $NOTIFY
NAT Keep Alive Dest: $PROXY

Line 1 and PSTN Register Expires: 60

I also attached my configuration files here.
You do not have the required permissions to view the files attached to this post.
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Can make outbound call, but cannot receive call

Post by dibsmft »

Have you got this working now?
If not, run STUN with eg stun.callwithus.com and see it things works now. If not change your port forwarding from 5060 &5061 UDP to 5061 & 5062 UDP line 1 and 2 respectively. Reflect this in the 3000 settings. Also make sure that you have forwarded the required RTP ports from the router to the ATA.
yanngoyan
Just Passing Thru
Posts: 3
Joined: 05/10/2011
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.5
ISP Name: Telus
Computer OS: Windows XP
Router: D-Link

Re: Can make outbound call, but cannot receive call

Post by yanngoyan »

I have the same incoming call problem in recent days with my Linksys SPA 2102, I can make outbound call without problem too, But when I make inbound call upon first ring tone I heard busy tone immediately. Can you tell me how did you fix it?