Incoming calls not working

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diegog
Just Passing Thru
Posts: 3
Joined: 07/25/2012
SIP Device Name: HT701
ISP Name: Rogers
Computer OS: Win 7

Incoming calls not working

Post by diegog »

I'm a new Fongo home phone user and In the last couple of days I've experienced some problems with the incoming calls.
I have no problems at all with the outgoing calls, but when I call my home phone usually some one of these 3 things happen:
1) I get is a busy signal
2) I go directly to the VM
3) I get a message saying "2T1 your call did not go through"

Any ideas? I need the phone to receive calls too!!!

Thanks.
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Incoming calls not working

Post by TheHardy »

Funny weirdness.

Please reply with the following info ... we have had some previous reports of trouble like this (I will find and post link).

First 6 digits of your FPL #

First 6 of the # you are calling FROM, and also whom the carrier on that line is ....

Other user had problems SPECIFIC to the line he was calling FROM, and nothing to do with the Fongo line at all. Tests from some of his friends (on different cell carriers and from their homephones) supported this and it was narrowed down to this.

In his case, he had to file a report with the carrier for the affected DIALING phone as it was not a Fongo issue.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
diegog
Just Passing Thru
Posts: 3
Joined: 07/25/2012
SIP Device Name: HT701
ISP Name: Rogers
Computer OS: Win 7

Re: Incoming calls not working

Post by diegog »

Hi,
This is the info requested:

First 6 digits of your FPL #: 647 782

First 6 of the # you are calling FROM, and also whom the carrier on that line is ....
1) 905 597 Rogers
2) 416 455 Telus
3) 647 547 Fongo

Thanks.