Follow me issue- goes straight to voicemail

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Wyldktn
One Hit Wonder
Posts: 1
Joined: 08/07/2012
ISP Name: huron telecom fiber optic
Computer OS: Vista

Follow me issue- goes straight to voicemail

Post by Wyldktn »

I can not get the follow me to go to my cell phone. I have tried several of the solutions mentioned in other forums; with no luck. I enabled it today, is there a waiting period?
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FONGO_mike
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Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Follow me issue- goes straight to voicemail

Post by FONGO_mike »

Have you verified if the follow me number you are trying to use is indeed a free calling number?

Can you please PM me your Fongo number and the number you are trying to forward to please? I can verify on our end if anything is holding it up.

If you do, please include a brief message as to why you are sending the number, or even the link to this thread please as we receive a number of messages and may not remember the details of one of the threads we commented in.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Follow me issue- goes straight to voicemail

Post by FONGO_mike »

Having looked into it, the number you are trying to forward to is in Goderich, and not part of our free calling area. that is why it is not working.
To verify the city a number is registered to, and to verify if it is part of our free calling area, there two tools that can be used.

http://www.localcallingguide.com/lca_pr ... nextdays=0 (This is how it was verified it was in Goderich)

and

http://www.freephoneline.ca/ldServices#rl (that indicated it is not a free call from FPL)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.