Rings on another number

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stevehelp
Just Passing Thru
Posts: 2
Joined: 10/01/2012
SIP Device Name: Cisco spa112
ISP Name: cable
Computer OS: windows 7
Router: motarola

Rings on another number

Post by stevehelp »

I am setting up a SPA112, and have asked for my phone number to be ported. In the mean time I was just going to forward my Bell number to my fongo number and answer the calls there. I actived the call forward on my bell line to the fongo line, and then strangly it does not ring there, it rings on my cell phone. I have no Idea why?

I have called customer support, and they or of no help. they will not look in to it as this is the free line.

Anyone have an answer as to how this could be happinging?
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Rings on another number

Post by FONGO_mike »

Although your line is forwarded to your Fongo number, is your Fongo number set up to forward to your cell phone?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
stevehelp
Just Passing Thru
Posts: 2
Joined: 10/01/2012
SIP Device Name: Cisco spa112
ISP Name: cable
Computer OS: windows 7
Router: motarola

Re: Rings on another number

Post by stevehelp »

There is no call forwarding set up. My Cell was used as an emergency number i gave when the Customer Care was setting up for the porting.

If I call the Fongo number direct, it rings.
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Rings on another number

Post by FONGO_mike »

Can you please PM me your DV number, a link to this thread, and any other information you can provide for me ple? I can look into your account and see if i spot anything that is out of place.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.