Problem dailing out to certain number

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pcurator
Just Passing Thru
Posts: 15
Joined: 10/23/2012
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac
Computer OS: Windows 8
Router: WNDR3700
Smartphone Model: HTC Amaze
Android Version: 4.04

Problem dailing out to certain number

Post by pcurator »

Hi,

I'm having an issue with dailing out where I cannot hear the other party. However, the other party can hear me. This does not happen with incoming call.

I've tried fowarding ports 5060, 13000, and 16384 to 16482 but I've had no luck. I just don't know what to do anymore. I've searched the forums but just can't find a solution to fix this issue.

ATA device - Linksys PAP2T
Router device - D-Link Dir-655

I also have a Comodo Firewall installed.

I would appreciate any help here.

Thanks
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Problem dailing out to certain number

Post by FONGO_mike »

Disable commodo, does it work?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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pcurator
Just Passing Thru
Posts: 15
Joined: 10/23/2012
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac
Computer OS: Windows 8
Router: WNDR3700
Smartphone Model: HTC Amaze
Android Version: 4.04

Re: Problem dailing out to certain number

Post by pcurator »

I've disabled comodo but I'm still having thesame issue.
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tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: Problem dailing out to certain number

Post by tbrummell »

Disable SIP ALG in the D-Link.
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tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: Problem dailing out to certain number

Post by tbrummell »

You don't need 13000 (unless you use the FPL softphone) or those other ports forwarded, just 5060 & the RTP range. I believe it's 10000-20000.
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pcurator
Just Passing Thru
Posts: 15
Joined: 10/23/2012
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac
Computer OS: Windows 8
Router: WNDR3700
Smartphone Model: HTC Amaze
Android Version: 4.04

Re: Problem dailing out to certain number

Post by pcurator »

There's no option to disable SIP ALG on the DIR-655. I've also remove the 13000 port but I'm still having an issue. After I reboot my router, it'll work for a while but then it crap out on me again. Is there anything else I can do?
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Problem dailing out to certain number

Post by FONGO_mike »

I can not guarantee this will work, but i found this online about disabling SIP ALG on the DIR-655

http://www.ephur.net/tags/dlink/
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: Problem dailing out to certain number

Post by cu2o2o2 »

I am almost sure that the 192.168.0.10 that you assigned to your ATA in port forwarding is not the true address of your PAP2T.

Do a DHCP address reservation for your PAP2T in your router Setup. Then put that address in your port forwarding field in place of 192.168.0.10.

Good luck! :)

**More**

Your ports 5060,16384-16482 must stay as they are in your router port forwarding, assuming that you are using the default SIP and RTP settings of your PAP2T's Line 1.
.

You agree to read my posts at your own risk.
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seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: Problem dailing out to certain number

Post by seagame2001 »

remember every time you reboot your ATA then it will change your ATA IP address on your router

do a test put your ATA in DMZ see what happen
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cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: Problem dailing out to certain number

Post by cu2o2o2 »

seagame2001 wrote:remember every time you reboot your ATA then it will change your ATA IP address on your router

do a test put your ATA in DMZ see what happen
That is correct ONLY if:

- you did not save a DHCP reservation for your ATA (if it is in dynamic mode) in your router, or
- you did not assign a static address in both the ATA and router, or
- you put your ATA in DMZ with a DHCP address (because then it is effectively NOT behind your router, although physically it is).
.

You agree to read my posts at your own risk.
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pcurator
Just Passing Thru
Posts: 15
Joined: 10/23/2012
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac
Computer OS: Windows 8
Router: WNDR3700
Smartphone Model: HTC Amaze
Android Version: 4.04

Re: Problem dailing out to certain number

Post by pcurator »

I've heard that DIR655 router is not VOIP friendly. So today I exchanged it back for the Netgear WNDR700 and so far it's working wonder. I'll monitor for a few more days to see if I run into any more issues.

Thanks everyone for helping!
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Problem dailing out to certain number

Post by FONGO_mike »

pcurator wrote:I've heard that DIR655 router is not VOIP friendly. So today I exchanged it back for the Netgear WNDR700 and so far it's working wonder. I'll monitor for a few more days to see if I run into any more issues.

Thanks everyone for helping!

great, let us know how it is working out for you in about a week or so.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Top
pcurator
Just Passing Thru
Posts: 15
Joined: 10/23/2012
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Acanac
Computer OS: Windows 8
Router: WNDR3700
Smartphone Model: HTC Amaze
Android Version: 4.04

Re: Problem dailing out to certain number

Post by pcurator »

After 4days, I've not had any further issues. I did not even have to forward any ports and it's working amazing. Sound is crisp and clear.

Cheers!
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Problem dailing out to certain number

Post by FONGO_mike »

pcurator wrote:After 4days, I've not had any further issues. I did not even have to forward any ports and it's working amazing. Sound is crisp and clear.

Cheers!
Excellent, good to hear!!!
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Problem dailing out to certain number

Post by TheHardy »

Proof-positive that some routers are just POS.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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