New freephoneline - PAP2 connects but does not work

[growstrees]

I have a brand new unlocked PAP2T with permanent IP on DMZ.
Configuration exactly as per first PDF of board topic.
The LINE1 configuration shows that I can login, am online, and on and off the hook.

Problem:
1) When dialing out I do not hear anything, the receiving number does not ring, and after 20 seconds I get the busy tone.
2) Dialing in, the phone rings, but I cannot pick up the call. Eventually the call goes to voicemail. Tried also with simulring with my cellphone, and I can pickup the call on my cellphone.

When I substitute sip.fongo.com with voip.freephoneline.com , the PAP2 does NOT login.

It points to some configuration error either in my PAP2 or in your system (perhaps I am not activated). Can you help me?

Here is the email I received, with my login:


From: noreply@fongo.com
Date: October 17, 2012 9:19:02 PM EDT
To: steve@paga.com
Subject: NOREPLY: Fongo SIP Settings enabled


Dear Fongo user,

Thank you for purchasing the fongo.com configuration file.

Please find below the basic configurations for your telephone adapter, ATA, or other SIP compatible device.

Username: 1647872xxxx
Password: *********
Realm: sip.fongo.com

Please log into your account where more detailed settings are now displayed.

Go to http://www.fongo.com then enter your username and password to access your account and configure your device!

Thank you for your purchase,

Freephoneline Customer Support

IMPORTANT: This email is an automated system and is not monitored therefore any replies will not be read or responded to. For further support by email contact support@fongo.com or call into one of our local offices between the hours of 8:00am and 5:00pm.






Dear freephoneline user,

Thank you for purchasing the freephoneline.ca configuration file.

Please find below the basic configurations for your telephone adapter, ATA, or other SIP compatible device.

Username: 1647872xxxx
Password: *********
Realm: sip.fongo.com

Please log into your account where more detailed settings are now displayed.

Go to freephoneline.ca and enter your username and password to access your account and configure your device!

Thank you for your purchase,

freephoneline.ca Customer Support

IMPORTANT: This email is an automated system and is not monitored therefore any replies will not be read or responded to. For further support by email contact support@fongo.com or call into one of our local offices between the hours of 8:00am and 5:00pm.

[FONGO_mike]

Edited post to remove last four digits of the phone number and hide the password. Also moved to the appropriate section (this isn't in relation to the Fongo Home Phone product where it was posted).

[growstrees]

Thanks for the reply, however I suspect there is some inconsistency:

a) I have an account and can login into freephoneline.ca. Here the configuration was set up properly and seems to be OK. I enclose 2 PDF's that show that the inbound/outbound proxy should be set (I cannot change it) to voip.freephoneline.ca, together with the logs of my test calls.
b) I tried to log into www.fongo.com, but my email and password is not accepted there. In fact I never registered there. It seems to me that users of fongo.com are not the same as freephoneline.ca

So my question here is again, how should I set up my inbound/outbound proxy on my PAP2? voip.freephoneline.ca does not connect. sip.fongo.com does allow my PAP2 to connect but do not get any voice.

thanks.

[growstrees]

sorry, I forgot the attachments. Here they are.