Ported FPL number, but need to keep an account open

[johnboykw]

I've reluctantly ported my FPL number to another provider (for reasons I can't get into right now), but I wanted to keep my account open as I paid for a VOIP unlock key. I let the porting process go through, but Fongo just went and closed my account on me without any chance for me say anything about it.

I would be willing to create a new account, which is easy enough, but will Fongo give me a credit to use for the VOIP key I previously purchased?

[Jake]

You might be lucky if you plead your case to maybe fongo_mike or fongo_steve, but I think it is quite normal for any phone company to close an account once the number gets ported out.

I'm sure Fongo as a company would not like to loose you as a customer, so they (Mike or Steve) might do something. I doubt you will get much joy by calling a CSR.

[johnboykw]

Thanks Jake, I'm feeling the same way (about the CSR route).

I've PM'd both Mike and Steve and hopefully I'll hear some good news from one of them soon.

[FONGO_mike]

Hi John,

Like other providers, when porting out your number, it is standard procedure to close the account as there is no longer any service. you would be required to open a new account, and if needed, to purchase the key for the new account.