So I've been trying to use the Android application since the new Fongo version was released and I can't connect. I am able to log in fine, but constantly receive "Fongo Connection Failed - Click to Retry" every single time I try and connect. This happens over any WiFi network as well as cellular. This also happens on my other device (Nexus 7).
I've tried resetting my phone back to default, re-flashing firmware, uninstalling the application, etc etc but nothing works. Help please!
Fongo on Android (Connection failed)
-
- Just Passing Thru
- Posts: 3
- Joined: 11/27/2012
- SIP Device Name: Cisco PAPT2
- ISP Name: Vianet
- Computer OS: Windows 8 Pro
- Router: Linksys E3000
-
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Fongo on Android (Connection failed)
Are you trying to use it both from the mobile app and the home phone?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
- Just Passing Thru
- Posts: 3
- Joined: 11/27/2012
- SIP Device Name: Cisco PAPT2
- ISP Name: Vianet
- Computer OS: Windows 8 Pro
- Router: Linksys E3000
Re: Fongo on Android (Connection failed)
Yes, I have our home phone set up using a Linksys PAPT2 that is always on.FONGO_mike wrote:Are you trying to use it both from the mobile app and the home phone?
Are you saying I cannot have this on/connected while I use the mobile app?
-
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Fongo on Android (Connection failed)
Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
- Just Passing Thru
- Posts: 3
- Joined: 11/27/2012
- SIP Device Name: Cisco PAPT2
- ISP Name: Vianet
- Computer OS: Windows 8 Pro
- Router: Linksys E3000
Re: Fongo on Android (Connection failed)
FONGO_mike wrote:Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.

I thought that was the point of this? To have it so you can answer your phone wherever you are? It's also strange since initially I could have both working and when someone called, both my mobile and land-line would ring.
-
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Fongo on Android (Connection failed)
lexcyn wrote:FONGO_mike wrote:Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.![]()
I thought that was the point of this? To have it so you can answer your phone wherever you are? It's also strange since initially I could have both working and when someone called, both my mobile and land-line would ring.
There is a set up possible for this. If you set your follow me settings simultaneous, you can have it ring on both your home phone and your cell phone (on your cell phones number)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.