Fongo on Android (Connection failed)

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lexcyn
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Fongo on Android (Connection failed)

Post by lexcyn »

So I've been trying to use the Android application since the new Fongo version was released and I can't connect. I am able to log in fine, but constantly receive "Fongo Connection Failed - Click to Retry" every single time I try and connect. This happens over any WiFi network as well as cellular. This also happens on my other device (Nexus 7).

I've tried resetting my phone back to default, re-flashing firmware, uninstalling the application, etc etc but nothing works. Help please!
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FONGO_mike
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Re: Fongo on Android (Connection failed)

Post by FONGO_mike »

Are you trying to use it both from the mobile app and the home phone?
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lexcyn
Just Passing Thru
Posts: 3
Joined: 11/27/2012
SIP Device Name: Cisco PAPT2
ISP Name: Vianet
Computer OS: Windows 8 Pro
Router: Linksys E3000

Re: Fongo on Android (Connection failed)

Post by lexcyn »

FONGO_mike wrote:Are you trying to use it both from the mobile app and the home phone?
Yes, I have our home phone set up using a Linksys PAPT2 that is always on.

Are you saying I cannot have this on/connected while I use the mobile app?
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FONGO_mike
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Posts: 1095
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SIP Device Name: Grandstream 286/TG701
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Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Fongo on Android (Connection failed)

Post by FONGO_mike »

Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
lexcyn
Just Passing Thru
Posts: 3
Joined: 11/27/2012
SIP Device Name: Cisco PAPT2
ISP Name: Vianet
Computer OS: Windows 8 Pro
Router: Linksys E3000

Re: Fongo on Android (Connection failed)

Post by lexcyn »

FONGO_mike wrote:Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.
:o

I thought that was the point of this? To have it so you can answer your phone wherever you are? It's also strange since initially I could have both working and when someone called, both my mobile and land-line would ring.
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Fongo on Android (Connection failed)

Post by FONGO_mike »

lexcyn wrote:
FONGO_mike wrote:Once your account is set up with the VoIP unlock key, the account will not work on the mobile app.
:o

I thought that was the point of this? To have it so you can answer your phone wherever you are? It's also strange since initially I could have both working and when someone called, both my mobile and land-line would ring.

There is a set up possible for this. If you set your follow me settings simultaneous, you can have it ring on both your home phone and your cell phone (on your cell phones number)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.