SIP password for my ATA

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albertkun
Just Passing Thru
Posts: 14
Joined: 02/18/2012

SIP password for my ATA

Post by albertkun »

Hi, today while I was checking my Grand Stream H701 configurations
(because I been having this issue: http://support.fongo.com/entries/229598 ... ted-number)

I accidentally pressed the reset button.

Everything got reseted, including the SIP password I never knew.

How do I get the password back?
And what happened to Fongo's customer support phone line? Can't find phone numbers anymore...
tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: SIP password for my ATA

Post by tbrummell »

If the Fongo portal is working, you should be able to login there and get it. If the portal is down, well....call Fongo, but we all know that's not much of an option.
albertkun
Just Passing Thru
Posts: 14
Joined: 02/18/2012

Re: SIP password for my ATA

Post by albertkun »

I have the portal account password and can access the portal fine...
I can see all call log and such, but can't find anything related to my SIP password.
tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: SIP password for my ATA

Post by tbrummell »

Unless the Fongo user portal is different from a FPL user, to see your SIP password in FPL go to:
App Settings, Settings (bottom of page), SIP settings.
albertkun
Just Passing Thru
Posts: 14
Joined: 02/18/2012

Re: SIP password for my ATA

Post by albertkun »

I got my password~
Thank you fongo, for contacting me =)
This post should be locked now
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: SIP password for my ATA

Post by FONGO_mike »

Happy we could sort that out with you. Sorry if the call may have been a little early, we get to issues in order they come in when we start our day's :)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.