Voicemail Disappearing/Not Saving

[forevergone]

Hi,

I've been having problems with the Voicemail function from FPL. Problems exactly as described in these two cases:

http://forum.fongo.com/viewtopic.php?f= ... ail+saving
http://forum.fongo.com/viewtopic.php?f= ... ail+saving

I've done some testing and this is what happens:

1. I have my regular phone set to forward calls to my FPL number if it goes unanswered/busy/unavailable. The phone call gets redirected to the voicemail as desired but when I leave messages, they aren't saved. I have notifications set to text my phone whenever I get a voicemail. I dont' receive any texts when voicemails are left.
2. I call my FPL number directly and leave a voicemail and it does not get saved. I do get a text to notify me that a voicemail has been saved.

In anycase, I don't receive any voicemails period even though they're being left. They just disappear. What is the problem?

[yyzALEX]

Perhaps, the voicemail is there but you didn't wait enough time for the ATA to access the service.
For some reason I have to stay on the line 15 seconds for the voicemail function to engage now.

[forevergone]

but when I log in, it says I have no new messages. I can't even wait to retrieve them because they aren't there.

[forevergone]

any help?

[Twinkie]

If you go to the FreePhone portal, in your voicemail settings, are you set to Forward or Copy?

[forevergone]

For what it's worth, I can't even access my voicemail settings now in the Portal. This is the screen I get when I try to access it:



It doesn't load at all. But it was set to forward I believe.

[Twinkie]

Well, if/when the Portal is back online, change it to Copy.

Forward=send email with vmail attachment and delete from mailbox

Copy=send email with vmail attachment & leave original in mailbox

Yes, you will have to delete from 2 locations (phone & email) but at least this way you can see where the vmail is being lost. My guess is your ISP/email provider is scrubbing the email as spam.