No outgoing calling on afternoon of Feb 22.

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fongo2u
Just Passing Thru
Posts: 20
Joined: 02/17/2013
Computer OS: XP

No outgoing calling on afternoon of Feb 22.

Post by fongo2u »

Anybody else notice this? I'm in Winnipeg using freephoneline.ca's service. Its been working great til now. Incoming seems to be fine and I can call out to my voicemail OK. When I attempt an outgoing call the time counter startswhich makes me believe the call is going through! But there is no sound. My other sound devices work fine and I've checked them in Control Panel.

It just worked for one call, now it doesn't.
full_options
Just Passing Thru
Posts: 3
Joined: 02/22/2013
Computer OS: Win 7

Re: No outgoing calling on afternoon of Feb 22.

Post by full_options »

I have the same problem but from yesterday evening (2013/02/21). I can receive calls but can't call out people.
I'm in Montreal.
User avatar
Fongo Support
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Posts: 1689
Joined: 01/01/2013

Re: No outgoing calling on afternoon of Feb 22.

Post by Fongo Support »

full_options wrote:I have the same problem but from yesterday evening (2013/02/21). I can receive calls but can't call out people.
I'm in Montreal.
Hello there,

Can you please send me PM with the phone number associated with the account and I will have a look. Also, if you have a support ticket # please include that as well.

You have posted in the Fong app(DellVoice) section, so I am assuming you are using Fongo app for android or IOS.

Thanks,
full_options
Just Passing Thru
Posts: 3
Joined: 02/22/2013
Computer OS: Win 7

Re: No outgoing calling on afternoon of Feb 22.

Post by full_options »

Fongo Support wrote:You have posted in the Fong app(DellVoice) section, so I am assuming you are using Fongo app for android or IOS.
I'm sorry. I've posted my problem in the wrong section. My problem is related to the ATA. I'm not using any Fongo app. I'll post my problem in the right section and send you a PM.

Thank you!
full_options
Just Passing Thru
Posts: 3
Joined: 02/22/2013
Computer OS: Win 7

Re: No outgoing calling on afternoon of Feb 22.

Post by full_options »

Good news, my ATA is working now and can call out. I don't know what was the problem. So no need to send a PM to the customer support.
fongo2u
Just Passing Thru
Posts: 20
Joined: 02/17/2013
Computer OS: XP

Re: No outgoing calling on afternoon of Feb 22.

Post by fongo2u »

Feb 24th early am: Its fixed!
fongo2u
Just Passing Thru
Posts: 20
Joined: 02/17/2013
Computer OS: XP

Re: No outgoing calling on afternoon of Feb 22.

Post by fongo2u »

Here in Winnipeg its still not working. It dials out but there is no sound. Of course my sound is working in other programs.
tlon
Just Passing Thru
Posts: 8
Joined: 03/14/2013
Computer OS: windows xp

Re: No outgoing calling on afternoon of Feb 22.

Post by tlon »

same problem. outgoing starts the counter but NO SOUND. I'm using the application/software version 3.2.6.0 on a PC (no ATA / no sip). Voice mail works most of the time.
Anyone got this working? Please reply a solution. Thanks. (app not blocked by firewall - already check. also sounds works fine on the PC.)