outgoing calls not working

[ibebriguy]

Hi :
For a couple of weeks now when I make an outgoing call, it connects, but then neither party can hear anything. My incoming calls are working fine.

I have a Linksys PAP2T ATA device connected to a DLink DI707-P router, using Teksavvy as ISP, and the setup has been working fine for years.

Thanks,
Brian

[46jimbo]

Have you tried rebooting all of the concerned devices?

[ibebriguy]

Yes, I did reboot everything, but didn't help.

[Fongo Support]

Yes, I did reboot everything, but didn't help.

Hello there,

Please send me PM with the telephone number associated with the account and I will have a look.

Thanks,

[ibebriguy]

I read in another thread this comment I am pasting below, but I'm not sure how to implement this:

reprogram the router and re-open/re-map the ports 5060-6061 (UDP) and 10000 -20000 (UDP) and to re-enable the UPnP. ALL WORINGK AGAIN NOW.

[Jake]

I read in another thread this comment I am pasting below, but I'm not sure how to implement this:

reprogram the router and re-open/re-map the ports 5060-6061 (UDP) and 10000 -20000 (UDP) and to re-enable the UPnP. ALL WORINGK AGAIN NOW.

You will need to look in your router settings and forward the ports mentioned ( although I would probably not forward 5060 and 6061 unless I had to )

Google your router on how to forward ports and double check to see what RTP ports you need, 10000 to 20000 is quite a lot and might not cover what your ATA really needs. In my pap2t it uses 16384 to 16482

[ibebriguy]

When you set up the port forwarding for ports 16384-16482 on your router, did you put in the IP address used by your ATA device, or the static IP you assigned your computer?

Thanks,
Brian

[Jake]

Well, I've not actually had to forward any ports. My router seems to play nice with my set up, but to answer your question - you will want to set up a static ip for the ATA and forward the ports to there.

[ibebriguy]

Hi, thanks for the response, that seemed to work well.

The router software wouldn't let me assign a static IP to the Linksys ATA device, so I ended up giving it a static IP by logging into the ATA device itself and assigning it an IP address outside the router's DHCP auto assign range there. Then I went back to the router and forwarded the 5060-5061 and 16384-16482 ports to that static IP address of the ATA device.