one-way communication(in/outgoing calls) #8871

[Sbala]

I ported my number from Rogers to freephoneline two days back (905-554-xxxx)

All worked well first-day. Since yesterday I have issues, no ringback when calling someone (but call actually goes though and connects, tested with my cell) and also do not hear other side for incoming calls but person on other side hears me well. But all good with other freephoneline customers numbers.

I have another phone connected on the same ATA on different port (number 289-378-xxxx) and it works fine, I even switched the ports and tested with same result...

[Fongo Support]

I ported my number from Rogers to freephoneline two days back (905-554-xxxx)

All worked well first-day. Since yesterday I have issues, no ringback when calling someone (but call actually goes though and connects, tested with my cell) and also do not hear other side for incoming calls but person on other side hears me well. But all good with other freephoneline customers numbers.

I have another phone connected on the same ATA on different port (number 289-378-xxxx) and it works fine, I even switched the ports and tested with same result...

Hello there,

I believe I have replied on the support ticket you have submitted. If not, please send me PM with your phone number associated with the account and I will verify.

Thanks,

[Sbala]

All working well now.... you guys are the best!!!

Thank you.

[Chris8819]

I am having the exact same issue, please help, how do I fix it?!

[Fongo Support]

I am having the exact same issue, please help, how do I fix it?!

Hello there,

Please post details about your setup (modem/router- ata models/firmware) and we will be able to advise.

Thanks,

[Chris8819]

My modem is called 2wire gateway and it is supplied by Bell high speed, thank you, not sure what you mean by firmware though.

[Fongo Support]

My modem is called 2wire gateway and it is supplied by Bell high speed, thank you, not sure what you mean by firmware though.

Hello there,

Please try to login into your 2wire gateway and disable Sip alg function.

Its under Advanced->Configure Services.

Please try and let us know.

Thanks,

[Chris8819]

my modem does not have an sip alg function, or I am not finding this?

[Fongo Support]

my modem does not have an sip alg function, or I am not finding this?

It does, u might have to call Bell to have them disable it.



Thanks,

[Chris8819]

but the service was working fine 2 days ago and was for weeks, why this?

[Chris8819]

I am tlking with Bell now and they have no idea what the Sip alg function is,, what is it so I may specify,, what does it do|?

[Fongo Support]

I am tlking with Bell now and they have no idea what the Sip alg function is,, what is it so I may specify,, what does it do|?

Hi,

Sip ALG= Sip Application Layer Gateway

It is under configure services. (see screenshot from earlier post)

Thanks,

[Chris8819]

Well I solved the problem and it was not the Sip Alg function, it had to do with the Bell firewall and now all is working fine! I do thank you for all your posts and help! Have a great day!

[necfta]

Hi
I have same issue for fast 2 to 3 days. I been using it for past 2 yrs with out any problem with same setup. I turn off the firewall still same. But I can't find sig on my advance router setup I am using bell router.

[Fongo Support]

Hi
I have same issue for fast 2 to 3 days. I been using it for past 2 yrs with out any problem with same setup. I turn off the firewall still same. But I can't find sig on my advance router setup I am using bell router.

You might have to call Bell and ask them to disable it for you as Chris did.

Thanks,

[jeff-f]

ask bell to disable what exactly?

[Fongo Support]

ask bell to disable what exactly?

Please ask Bell to disable sip alg on your 2wire modem.

Thanks,

[jeff-f]

the sip application layer gateway?

[Fongo Support]

the sip application layer gateway?

Hello there,

Yes, Sip Application Layer Gateway should be disabled.

Thanks,

[necfta]

I had same problem. U got to disable the firewall on ur devise the ought the router

[jeff-f]

I do not understand if we disable the firewall, do we not have a potential other problem

What exactly do I ask bell to do?

[jeff-f]

I called Bell internet, and they had no idea what I was talking about... can anyone help me please...

[Fongo Support]

I called Bell internet, and they had no idea what I was talking about... can anyone help me please...

Hi there,

Can you please send me PM with the telephone number associated with the account and I will have a look.
Also, if you have any support ticket open for this issue, please include that as well.

Thanks,

[jeff-f]

HI:

I sent a pm as per your instructions, about a week ago, but I have not heard from you yet.

Additionally I tried the system from another computer in my house, but it too did not receive any audio.

Your help would be appreciated.
Thanks

[Fongo Support]

HI:

I sent a pm as per your instructions, about a week ago, but I have not heard from you yet.

Additionally I tried the system from another computer in my house, but it too did not receive any audio.

Your help would be appreciated.
Thanks

Hello there,

I might have missed your PM, please send me a reminder and I will have a look.

Sorry for the inconvenience,

Thanks,