no incoming calls after number porting

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ans159
Just Passing Thru
Posts: 2
Joined: 01/01/2013
SIP Device Name: spa112

no incoming calls after number porting

Post by ans159 »

After successfully completing the porting of my phone number, I cannot receive any calls. I am able to make calls without any problems and see them in my call logs.

I have tried to switch to "voip2.freephoneline.ca" but the problem stays the same, other than that my configuration was working just fine before.

Thanks,
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: no incoming calls after number porting

Post by Jake »

ans159 wrote:After successfully completing the porting of my phone number, I cannot receive any calls. I am able to make calls without any problems and see them in my call logs.

I have tried to switch to "voip2.freephoneline.ca" but the problem stays the same, other than that my configuration was working just fine before.

Thanks,
PM your phone number to Fongo Support and he should be able to help you.

This seems to come up quite a few times with ported numbers.
ans159
Just Passing Thru
Posts: 2
Joined: 01/01/2013
SIP Device Name: spa112

Re: no incoming calls after number porting

Post by ans159 »

The problem has been solved! I am very pleased with the result and the way it was handled by Fongo Support.

I don't know what the problem was so as to help others but maybe someone from Fongo Support can explain it.

Thanks Fongo for the great work!
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: no incoming calls after number porting

Post by Fongo Support »

ans159 wrote:The problem has been solved! I am very pleased with the result and the way it was handled by Fongo Support.

I don't know what the problem was so as to help others but maybe someone from Fongo Support can explain it.

Thanks Fongo for the great work!
Hello there,

Glad you got this resolve and we could help! I have send you a PM.

Thanks!