New install

[imamor]

Hello I am emailing about my current install for the account. I just installed the modem because porting is finished. But when I try to make an outgoing call it says "account number is not valid". There is also a dial tone,
Please resolve this soon.
Thank you,

[Fongo Support]

Hello I am emailing about my current install for the account. I just installed the modem because porting is finished. But when I try to make an outgoing call it says "account number is not valid". There is also a dial tone,
Please resolve this soon.
Thank you,

Hi there,

Please send me a PM with the telephone number associated with the account and I will have a look.
Also, if you have a support ticket open for this issue, please include that in your PM as well.

Thanks,

[Jake]

Hello I am emailing about my current install for the account. I just installed the modem because porting is finished. But when I try to make an outgoing call it says "account number is not valid". There is also a dial tone,
Please resolve this soon.
Thank you,

Log into your router and make sure the username is your PORTED number, including the initial 1. You may find that the username in there now is the temporary Fongo number that you were given when you set the account up.