Why I can not call from Vancouver to Toronto

[lhp2000]

Every time I dialed a Toronto number from my phone. The phone service will be stopped for some minutes (Not confirm how long, it is random.). It happens about 2 months ago.

More info, I can call local number. When I dialed 1-905-xxx-xxxx, the phone will become one way communication. And then, I have to do the following steps to make it can call local phone.

1. change from voip2.freephoneline.ca to voip.freephoneline.ca, then sumbit
2. change it back to voip2.freephoneline.ca, then submit
3. Local call works again. But the long distance doesn't wort yet.!

Anyone here can help me resolve this problem?

[lustucru]

Please check if the city you are calling in Ontario is listed below:

http://www.freephoneline.ca/cityListing

[lhp2000]

Please check if the city you are calling in Ontario is listed below:

http://www.freephoneline.ca/cityListing

Thank you for your reply.

I know the list, but I have purchased $5 long distance credit. I don't mean that the free phone. And the number I dialed has been dialed many many time. It is my friend's phone number.

Every time I called long distance, the phone service will stop until I do some steps as my first post.

[Funkytown]

Every time I dialed a Toronto number from my phone. The phone service will be stopped for some minutes (Not confirm how long, it is random.). It happens about 2 months ago.

More info, I can call local number. When I dialed 1-905-xxx-xxxx, the phone will become one way communication. And then, I have to do the following steps to make it can call local phone.

1. change from voip2.freephoneline.ca to voip.freephoneline.ca, then sumbit
2. change it back to voip2.freephoneline.ca, then submit
3. Local call works again. But the long distance doesn't wort yet.!

Anyone here can help me resolve this problem?

Hi, It sounds here like your having common problems.

I made a thread or 2 on how to fix some

http://forum.fongo.com/viewtopic.php?f=6&t=7944 (1)
http://forum.fongo.com/viewtopic.php?p=43520#p43520 (2)

[lhp2000]

Is the port forward only for long distance call?

[Funkytown]

Is the port forward only for long distance call?

Yes, both links i provided above are ways to fix your outgoing/incoming phone communications.

1. change from voip2.freephoneline.ca to voip.freephoneline.ca, then sumbit
2. change it back to voip2.freephoneline.ca, then submit
3. Local call works again. But the long distance doesn't wort yet.!

Anyone here can help me resolve this problem?

As far as I know, the primary SIP url to be using in your ATA device is

Code: Select all

voip.freephoneline.ca

[Funkytown]

More info, I can call local number. When I dialed 1-905-xxx-xxxx, the phone will become one way communication. And then, I have to do the following steps to make it can call local phone.

Can you tell us more about the names of what devices your using and how there set up
Modem name?
Router name?
Sip Device name?
The current dsl or cable setup at home?

Thank You

[lhp2000]

More info, I can call local number. When I dialed 1-905-xxx-xxxx, the phone will become one way communication. And then, I have to do the following steps to make it can call local phone.

Can you tell us more about the names of what devices your using and how there set up
Modem name?
Router name?
Sip Device name?
The current dsl or cable setup at home?

Thank You

Modem name： It is Telus Modem (I forget the Modem number)
Router name: Linksys E4200 Version 1
Sip Device name: Linksys SPA2102
The current dsl or cable setup at home: Yes

[lhp2000]

If I don't call long distance, the local call works fine.

[Fongo Support]

If I don't call long distance, the local call works fine.

Hi there,
Do you have SIP ALG disabled on your E4200?

Also, is your Modem a Thompson speedtouch?

Thanks,

[lhp2000]

If I don't call long distance, the local call works fine.

Hi there,
Do you have SIP ALG disabled on your E4200?

Also, is your Modem a Thompson speedtouch?

Thanks,

The Modem is ActionTec V1000H

I have disabled the SIP ALG.