Allstream calls not being received

[dennissauve]

I have had family try to call my FreePhoneLine number from an Allstream service and they get a message stating my number is not in service. My number and the calling numbers are both 519 area code and local numbers. The calls worked before porting my number but not now. The calling number is 253-XXXX and mine is 250-XXXX. Using a Cisco SPA-112, I have tried setting Block ANC Serv: to "NO" as this appears to be the only setting that may prevent the call from going through. I don't know of any other calls this is happening to, everyone else seems fine.

Please help as this is a very elderly family member whom needs to be able to contact us in an emergency.

Thanks

Dennis

[dennissauve]

Does anyone else have this problem? Any idea what is happining?

[Fongo Support]

Does anyone else have this problem? Any idea what is happining?

Hi there,

I believe that the root cause for this issue is that number still exist in the inventory of the previous provider.

Please send me a PM with your details and I will investigate. Also, if you have a support ticket already open for this issue, please provide that in your PM as well.

Thanks,

[Fongo Support]

Does anyone else have this problem? Any idea what is happining?

Hi there,

I believe that the root cause for this issue is that number still exist in the inventory of the previous provider.

Please send me a PM with your details and I will investigate. Also, if you have a support ticket already open for this issue, please provide that in your PM as well.

Thanks,

Hi there,

The issue has been resolved- it was a routing issue on carrier end.

Reference ticket# 18720.

Please test and let me know.

Thanks,

[dennissauve]

We tried making this call again on May 10th and it is now working fine. Thank you very much to the support team for resolving this problem.

Great service attention given to us on this issue.

Thanks again,

Dennis