New Customer account issues

[jsingh]

Hi, got new key & within minutes setup SIP, no issues here.
1) However, unable to leave any VM
2) when calling for remote access & getting prompt for account name (1+phone number) & pin, it goes to silent & 30 secs later says "Good Bye".
3) sending test fax using standard resolution, same nothing.

It's been 24hrs since signup for new account. Can make & receive phone call.

Also would like to report "1-778-215" should be local as it is in Kelowna, BC. (please update your calling area).

[Fongo Support]

Hi, got new key & within minutes setup SIP, no issues here.
1) However, unable to leave any VM
2) when calling for remote access & getting prompt for account name (1+phone number) & pin, it goes to silent & 30 secs later says "Good Bye".
3) sending test fax using standard resolution, same nothing.

It's been 24hrs since signup for new account. Can make & receive phone call.

Also would like to report "1-778-215" should be local as it is in Kelowna, BC. (please update your calling area).

Hi there,

Please send me a PM with the telephone number associated with the account and I will have a look.

Thanks,

[jsingh]

Hi, got new key & within minutes setup SIP, no issues here.
1) However, unable to leave any VM
2) when calling for remote access & getting prompt for account name (1+phone number) & pin, it goes to silent & 30 secs later says "Good Bye".
3) sending test fax using standard resolution, same nothing.

It's been 24hrs since signup for new account. Can make & receive phone call.

Also would like to report "1-778-215" should be local as it is in Kelowna, BC. (please update your calling area).

Hi there,

Please send me a PM with the telephone number associated with the account and I will have a look.

Thanks,

Thanks I got it working. The only way to make VM & FAX work is you have to at least once setup VM using *98.
However please let me know where should I contact to inform "1-778-215" should be $0 cost as it is Kelowna landline number & should be covered.

[jsingh]

According to http://www.freephoneline.ca/ldServices

British Columbia
A - Abbotsford, Aldergrove
B - Boston Bar, Bowen Island, Britannia Beach, Burnaby
C - Cloverdale
F - Fort Langley
H - Haney, Hope


K - Kelowna


L - Ladner, Langley
M - Mission
N - New Westminster, Nanaimo, North Vancouver
P - Pitt Meadows, Port Coquitlam, Port Moody
R - Richmond
S - Squamish, Surrey
V - Vancouver, Victoria
W - West Vancouver, Whalley, White Rock, Whonnock

[Fongo Support]

Hi, got new key & within minutes setup SIP, no issues here.
1) However, unable to leave any VM
2) when calling for remote access & getting prompt for account name (1+phone number) & pin, it goes to silent & 30 secs later says "Good Bye".
3) sending test fax using standard resolution, same nothing.

It's been 24hrs since signup for new account. Can make & receive phone call.

Also would like to report "1-778-215" should be local as it is in Kelowna, BC. (please update your calling area).

Hi there,

Please send me a PM with the telephone number associated with the account and I will have a look.

Thanks,

Thanks I got it working. The only way to make VM & FAX work is you have to at least once setup VM using *98.
However please let me know where should I contact to inform "1-778-215" should be $0 cost as it is Kelowna landline number & should be covered.

Hi there,

Please send a support ticket via email to support@fongo.com and send me PM the ticket # once you have received it.

I will open an urgent ticket for this once I have the info from you.

Thanks,