Stuck in Register Failed: No Response From Server

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Veronica
One Hit Wonder
Posts: 1
Joined: 03/01/2013
SIP Device Name: OBI 110
Firmware Version: 1.3.0 (Build: 2774)
ISP Name: TV Cable
Computer OS: Windows 7 Proffesional
Router: D-Link DIR-600

Stuck in Register Failed: No Response From Server

Post by Veronica »

Hello this is my first post in this forum, the following is what i emailed to fongo but they replied saying that they can't assist me as i own a third party ATA...
I own an Obi110 ATA which has been working fine with FPL
service until 2 days ago, now im stuck in *Register Failed: No Response
From Server*
, i have even tried with the Alternative SIP server that you
have: voip2.freephoneline.ca as your tutorial describes:
http://support.freephoneline.ca/entries ... redentials

I have followed to the letter your tutorial and i still can´t get my line
registered, i also have not been notified by email by you reporting damage
or something and i checked in your web page all the services seems to be up
but i don't know why the service stopped working suddenly for me when it
was working just fine before.

Thanks in advance, hope to get a hold of you ASAP as i'm using this service
in Ecuador to communicate with my partner located in Vancouver, Canada.
Does anyone have an idea of what the problem could be? I'n not a noob about Voip but i still can't figure it out what the problem is.

BTW i also have a Google Voice account configured in the same OBI 110 ATA and is working just fine.

SP1: Google Voice
SP2: FreePhoneLine <-- PROBLEM

~ V
BCITMike
Just Passing Thru
Posts: 7
Joined: 02/12/2013
SIP Device Name: Obi202
Firmware Version: latest

Re: Stuck in Register Failed: No Response From Server

Post by BCITMike »

I have the same problem. I own an Obi202 that I run at my home. No problem registering to FPL. I bought my nephew an Obi110 for Christmas, configured it here and it tested out just fine.

But when its plugged in at his house, it only ever says "Retrying Register". I assume its a router issue, but his router never had options for ALG and Sip, etc. I plan on swapping out the router next time I'm there.

My advice would be to try the Obi on the DMZ port, just to see if that gets around the problem and confirms its a router issue.
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Stuck in Register Failed: No Response From Server

Post by dibsmft »

Veronica
You mention that your calls involve Equador service. It may be that the calls/registration are being blocked. It seems that it is one of the places where Voip is restricted to authorized telephone operators so you may want to check up on that.
bartekd
Active Poster
Posts: 62
Joined: 11/07/2012

Re: Stuck in Register Failed: No Response From Server

Post by bartekd »

Veronica, were you able to get this going? Is there any workaround to having the service work in Ecuador?
asus13
Just Passing Thru
Posts: 4
Joined: 05/18/2013
SIP Device Name: obi100

Re: Stuck in Register Failed: No Response From Server

Post by asus13 »

i'm having the same problem with my obi100. i had it working for about a wk then lost the phone led on the unit and can't figure out get it back working.
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Stuck in Register Failed: No Response From Server

Post by Fongo Support »

asus13 wrote:i'm having the same problem with my obi100. i had it working for about a wk then lost the phone led on the unit and can't figure out get it back working.
Hello there,

Here are the steps to get your OBI working again.

1. Please go to your online profile at obi's website and delete all the info. (this is very important)

2. Reset OBI to Factory defaults.

To reset the unit to factory defaults:

http://www.obihai.com/FAQ.html#How-to-Factory-Reset

3. Reconfigure Device

To reconfigure device, please use the links below:

http://forum.fongo.com/viewtopic.php?f=15&t=3098

http://forum.fongo.com/viewtopic.php?f=15&t=3100

Please ensure that URI field is NOT populated.


Once that is completed, you can start making/receiving calls.


Please let us know if there are any issues.

Thanks,
asus13
Just Passing Thru
Posts: 4
Joined: 05/18/2013
SIP Device Name: obi100

Re: Stuck in Register Failed: No Response From Server

Post by asus13 »

thanks. but i came down from dinner and the ata is lit again and the phone works. i checked anyways and the url field is blank but hopefully the status stays registered. i'll try the reset and reconfigure if this issue comes back. thanks again.
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Stuck in Register Failed: No Response From Server

Post by Fongo Support »

asus13 wrote:thanks. but i came down from dinner and the ata is lit again and the phone works. i checked anyways and the url field is blank but hopefully the status stays registered. i'll try the reset and reconfigure if this issue comes back. thanks again.
Hi there,

Glad you got this working again, please try my suggestion if you get stuck again.

Thanks,
PH1515
Just Passing Thru
Posts: 14
Joined: 06/01/2012
Router: Telus

Re: Stuck in Register Failed: No Response From Server

Post by PH1515 »

Powered everything off for half an hour still does the same weird sound. When ata powers up the power button briefly turns orange and than goes blue has only done that during this latest problem
I will await your reply thanks
Wisefrog
Just Passing Thru
Posts: 6
Joined: 12/26/2012
SIP Device Name: OBi202
ISP Name: Bell
Computer OS: Mac OS Lion

Re: Stuck in Register Failed: No Response From Server

Post by Wisefrog »

I've had the same problem on and off for the last week. I just chanfed the server to voip.freephoneline.ca and so far so good!

It seems like some DNS not being resolved properly. Anyway, it works for now ;)