Voice Mail Indicator not clearing?

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nr52live
Just Passing Thru
Posts: 9
Joined: 05/06/2013

Voice Mail Indicator not clearing?

Post by nr52live »

I got a message and retreived it, but the voice mail indicating tones are not clearing.

This is triggering my cordless phone to blink that there is a message waiting.

How do I clear this?

I've checked my voicemail and it says that there are no messages
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Cyber
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Posts: 51
Joined: 04/25/2013
SIP Device Name: SPA112
Firmware Version: 1.4.1 SR5
ISP Name: Ebox (cable)
Computer OS: Windows 10 PRO x64
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MWI

Post by Cyber »


If you are lucky, the MWI will disappear in about 15-20 minutes or up to 2 days.
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nr52live
Just Passing Thru
Posts: 9
Joined: 05/06/2013

Re: Voice Mail Indicator not clearing?

Post by nr52live »

Is this a joke?

The only way to clear it is to power the ata off. This is not an acceptable solution!
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Fongo Support
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Re: Voice Mail Indicator not clearing?

Post by Fongo Support »

nr52live wrote:Is this a joke?

The only way to clear it is to power the ata off. This is not an acceptable solution!
Hi there,

This is not a joke. You need to ensure that your ATA is setup correctly.

Rebooting ATA to clear VM- you didn't really solved the problem.

Please review your ATA configuration and ensure that you are setup as per FPL guidelines.

This will resolve your issue permanently.

Thanks,
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nr52live
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Posts: 9
Joined: 05/06/2013

Re: Voice Mail Indicator not clearing?

Post by nr52live »

Great, which setting should I be looking at? I'm using a linksys pap 2t ata. Is there a link you can provide. Or what should I be looking at specifically?
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Fongo Support
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Re: Voice Mail Indicator not clearing?

Post by Fongo Support »

nr52live wrote:Great, which setting should I be looking at? I'm using a linksys pap 2t ata. Is there a link you can provide. Or what should I be looking at specifically?
Hi there,

Please reset device to factory defaults and reconfigure using the link below as a reference:

http://forum.fongo.com/viewtopic.php?f=15&t=310

Thanks,
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Gravufo
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Re: Voice Mail Indicator not clearing?

Post by Gravufo »

Seriously? You answer him and I got no answer? Thanks.

I have the same issue (since I signed up, back in ~Sep. 2012) and my PAP2T-NA is configured exactly as your guide says. There is most definitely an issue somewhere, because my Voicemail indicator takes days to clear, even if I restart my ATA.

Here is the original topic: http://forum.fongo.com/viewtopic.php?f=8&t=9070
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Fongo Support
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Re: Voice Mail Indicator not clearing?

Post by Fongo Support »

Gravufo wrote:Seriously? You answer him and I got no answer? Thanks.

I have the same issue (since I signed up, back in ~Sep. 2012) and my PAP2T-NA is configured exactly as your guide says. There is most definitely an issue somewhere, because my Voicemail indicator takes days to clear, even if I restart my ATA.

Here is the original topic: http://forum.fongo.com/viewtopic.php?f=8&t=9070
Hi there,

Your ATA will need to be reset to factory defaults and reconfigured.

Please send me a PM if you require any additional assistance.

Thanks,
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