no incoming call

[dasongxiao]

why when I call my freephoneline number, the call is automatically transfered into online voicemail?

[bridonca]

It is because your poorly programmed router does not know where to send the incoming call. So it doesn't. What do you have for a router, and modem

[dasongxiao]

I have the rogers cable into a dlink router to connect with a linksys router, which directly hook up with a phone. Which router has programming issue? how to change programming? Thanks.

[dasongxiao]

this linksys shares the internet connection with a laptop and a desktop.

[bridonca]

What model is the linksys router?

[dasongxiao]

Linksys/PAP2T-3.1.15(LS)

That is the ATA, what is the model of the router?

[dasongxiao]

Dlink WBR2310

[bridonca]

I have had experience with that router. It's firmware is just not very good at SIP VOIP I ended up replacing it.

Here is a good, cheap DD-WRT friendly router. http://www.bestbuy.ca/en-CA/product/tp- ... ageIndex=1

[dasongxiao]

why bypassing this router, rogers cable modem is directly connected with Linksys Pap2T ATA, is there the same issue to come up?

[dasongxiao]

this system has been used since 2009, there is no problem until last month of this year!

[dasongxiao]

internet cable modem directly connected with ATA, there is still no incoming call, do you think it is necessary to change Dlink Router?

[Fongo Support]

internet cable modem directly connected with ATA, there is still no incoming call, do you think it is necessary to change Dlink Router?

Hi there,

Can you please open a support ticket for this issue and include all the details:

http://support.fongo.com/anonymous_requests/new

Once you have the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,

[dasongxiao]

Very glad my phone is working again with the help of Fongo technical support. it appears that DND (do not disturb) or CFWD (Call forwarding all) is enabled on the line (ATA is rejecting all calls)

After dialing *73 then hang up (deactivate call forwarding), and than dial *79 and hang up again (deactivate Do Not Disturb), the incoming call comes back. Thanks sincerely!