It doesn't work when making calls to Non-FPL numbers

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
mlu
One Hit Wonder
Posts: 1
Joined: 08/17/2013

It doesn't work when making calls to Non-FPL numbers

Post by mlu »

I have two FPL numbers. The old phone works perfectly since day one. The new one I received in June is partially working.
It works with the phone calls among the freephoneline numbers. But it doesn't work when I call any other non-freephoneline numbers. When I call out, I can't hear the ring back tone when the call is actually connected. When I pick up an incoming call, I can't hear anything.
I have tried troubleshooting. All the settings are correct because of both numbers are using the same setting and on the same type of ATA (grandstream). I took the new number's ATA to a friend's house and connected it to his network. The same problem occurred.
However, when we switch e the username and password to my old number on the same device with the same setting , it worked.
It looks like that the problem was caused by the unlock key of my new number.
Any insights are greatly appreciated.
Top
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: It doesn't work when making calls to Non-FPL numbers

Post by Fongo Support »

mlu wrote:I have two FPL numbers. The old phone works perfectly since day one. The new one I received in June is partially working.
It works with the phone calls among the freephoneline numbers. But it doesn't work when I call any other non-freephoneline numbers. When I call out, I can't hear the ring back tone when the call is actually connected. When I pick up an incoming call, I can't hear anything.
I have tried troubleshooting. All the settings are correct because of both numbers are using the same setting and on the same type of ATA (grandstream). I took the new number's ATA to a friend's house and connected it to his network. The same problem occurred.
However, when we switch e the username and password to my old number on the same device with the same setting , it worked.
It looks like that the problem was caused by the unlock key of my new number.
Any insights are greatly appreciated.
Hi there,

Please open a support ticket for this issue:

http://support.fongo.com/anonymous_requests/new

Once you have received the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Please include all the details in your ticket.

Thanks,
Top

Return to “Community Support”