cannot port my number from CIK telcom

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l168eon
Just Passing Thru
Posts: 2
Joined: 09/29/2013

cannot port my number from CIK telcom

Post by l168eon »

I was trying to porting the number from CIK Telcom, but failed always. I fill out all needed info on the site and plan to spend $50 to buy VOIP unlock key, the problem is I was told "Error: Unfortunately the number (905) *** **** is not available to be transferred to Freephoneline. We apologize for the inconvinience." I checked with CIK, they told everything is normal on their side, as long as they get request, they would release number. Can someone tell me where the problem is?
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: cannot port my number from CIK telcom

Post by Jake »

What are the next 3 numbers in your phone number? It could be you are not in an area where FPL will port from.
l168eon
Just Passing Thru
Posts: 2
Joined: 09/29/2013

Re: cannot port my number from CIK telcom

Post by l168eon »

my number is 905 817 ****. BTW I am now using IP phone from CIK.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: cannot port my number from CIK telcom

Post by Jake »

905-817 is showing as being on the Streetsville, and Streetsville is on the list of portable numbers.

I'm sure this will just be a case of the number not being added into the system properly, so open a support ticket and send the ticket number to Fongo Support (see sig). Unfortunately the forum won't be able to help you, but as far as I can see there should be no reason why you can't port in.