Bell Fibe Sagemcom Modem and Freephoneline

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kkoskinen
Just Passing Thru
Posts: 5
Joined: 06/11/2009
SIP Device Name: Linksys SPA2102
Router: Sagemcom Connection Hub

Bell Fibe Sagemcom Modem and Freephoneline

Post by kkoskinen »

I have an issue that I can hear the other person calling but they cannot hear me. Modem is a Sagemcom Connection Hub from Bell and ATA is a Linksys SPA2102, I have tried to tinker with the Sagemcom's settings and nothing seems to work...help please
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lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Bell Fibe Sagemcom Modem and Freephoneline

Post by lustucru »

Sagemcom connection hub is "plug and play" and has 4 ethernet ports.

The issue is probably from your ATA settings
kkoskinen
Just Passing Thru
Posts: 5
Joined: 06/11/2009
SIP Device Name: Linksys SPA2102
Router: Sagemcom Connection Hub

Re: Bell Fibe Sagemcom Modem and Freephoneline

Post by kkoskinen »

Thanks for your reply. Should I maybe consider buying another ATA? My Linksys is over 4 years old already? Any solutions for a possible fix?
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Bell Fibe Sagemcom Modem and Freephoneline

Post by lustucru »

Yout ATA may still be good.

Did you try to update the ATA firmware? You can find the info on Linksys web site or on Google.
kkoskinen
Just Passing Thru
Posts: 5
Joined: 06/11/2009
SIP Device Name: Linksys SPA2102
Router: Sagemcom Connection Hub

Re: Bell Fibe Sagemcom Modem and Freephoneline

Post by kkoskinen »

Figured it out...did a factory reset on the ATA and re-entered all settings - it now works. Thanks to all that offered suggestions.