You wouldn't happen to remember the names of who you spoke with would you? Things are very clear and easy to follow on the accounts, it's unacceptable if they aren't able to follow this and tell you what's been done!mohnashaat wrote:i was just talking right now to FPL CS and the 2nd agent told me that for the 1st account they sent it yesterday but didn't charge the CC yet so that's why i didn't notice (i was talking to 1st agent and he didn't told me that but the line goes off) for the 2nd account, yes it is still 10 days (6-7 bus. days) but today when i talked to the agents, they told me there is no config. file order for this account !! so they started from zero, btw i bought a 3rd one today, they are for my friends not mine but they either do not speak english (we r in frensh city) or do not have a CC.FPL-steve wrote:Did you not get the one that's been three weeks? I could have sworn I put that one on your account, and that you were just waiting for the order from a week ago still (which hadn't been ten days yet)mohnashaat wrote:did you got it "cid", if yes how long it takes? it's been 3 weeks now and still waiting
The Mar. 3rd order is there for you and on the account
The order from last week should be there by the end of this week if billing is on schedule (might be max of 10 days though)
The order from today will be maximum of 10 business days from ordering
I apologize for the confusion of our agents, if you recall the names, or have a bad experience in the future, let me know and I'll have someone address that right away.
