SIP Status: "disconnected"

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
pcstenner
Just Passing Thru
Posts: 5
Joined: 10/14/2013
SIP Device Name: Linksys Pap2t
ISP Name: Shaw
Computer OS: Windows 7
Router: Linksys

SIP Status: "disconnected"

Post by pcstenner »

I've got a Linksys Pap2t Sip VoIP Phone Adapter. I bought an SIP unlock a while back. I haven't used my phone for a bit but when I tried to use it yesterday there was no dial tone and when I logged into the device today I saw this error..

PAP2 shows "Registration State: can't connect to login server"

Also my freephoneline.ca settings online show this..

SIP Status: "disconnected"

Does anyone know whats going on? My internet connection with Shaw works as I'm posting this..
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: SIP Status: "disconnected"

Post by Jake »

It could be that they have enforced the settings more since you last used it, so make sure it is set up according to these specs now http://support.freephoneline.ca/entries ... redentials

The chances are either your server settings are wrong, or your timers are too low and your ATA is getting blocked.
pcstenner
Just Passing Thru
Posts: 5
Joined: 10/14/2013
SIP Device Name: Linksys Pap2t
ISP Name: Shaw
Computer OS: Windows 7
Router: Linksys

Re: SIP Status: "disconnected"

Post by pcstenner »

I had used this guide..

http://forum.fongo.com/viewtopic.php?f=15&t=310

The settings are the same no?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: SIP Status: "disconnected"

Post by Fongo Support »

pcstenner wrote:I had used this guide..

http://forum.fongo.com/viewtopic.php?f=15&t=310

The settings are the same no?
Hi there,

The settings are the same.

Please open a command prompt on your PC and type this:

ping voip.freephoneline.ca

Please post the output here.

Thanks,
pcstenner
Just Passing Thru
Posts: 5
Joined: 10/14/2013
SIP Device Name: Linksys Pap2t
ISP Name: Shaw
Computer OS: Windows 7
Router: Linksys

Re: SIP Status: "disconnected"

Post by pcstenner »

Pinging fplproxy.fongo.com [208.65.240.44] with 32 bytes of data:
Reply from 208.65.240.44: bytes=32 time=79ms TTL=53
Reply from 208.65.240.44: bytes=32 time=78ms TTL=53
Reply from 208.65.240.44: bytes=32 time=80ms TTL=53
Reply from 208.65.240.44: bytes=32 time=83ms TTL=53

Ping statistics for 208.65.240.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 83ms, Average = 80ms
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: SIP Status: "disconnected"

Post by Fongo Support »

pcstenner wrote:Pinging fplproxy.fongo.com [208.65.240.44] with 32 bytes of data:
Reply from 208.65.240.44: bytes=32 time=79ms TTL=53
Reply from 208.65.240.44: bytes=32 time=78ms TTL=53
Reply from 208.65.240.44: bytes=32 time=80ms TTL=53
Reply from 208.65.240.44: bytes=32 time=83ms TTL=53

Ping statistics for 208.65.240.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 83ms, Average = 80ms
Hi there,

Looks good!
Now check your Linksys settings and ensure FPL guidelines are followed.

http://support.freephoneline.ca/entries ... redentials

Settings that require your urgent attention:


Registration Interval: 3600 seconds (1 hour)

Registration Expiry: 3600 seconds (1 hour)

Failed Registration Re-Try Interval: 120 seconds

Please verify and let me know.

Thanks,
pcstenner
Just Passing Thru
Posts: 5
Joined: 10/14/2013
SIP Device Name: Linksys Pap2t
ISP Name: Shaw
Computer OS: Windows 7
Router: Linksys

Re: SIP Status: "disconnected"

Post by pcstenner »

Thanks for all the help. I finally figured it out. There was an IP conflict.

Question though. Can I forward calls with the Linksys adapter. I tried to forward the number to my girlfriends cell but it just goes to my voicemail. I did *72 and then her number which is a local 604 number. Is that the right code for forwarding calls?
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: SIP Status: "disconnected"

Post by Jake »

You can only forward calls in the online admin, otherwise as you have found out calls just go to voicemail.
pcstenner
Just Passing Thru
Posts: 5
Joined: 10/14/2013
SIP Device Name: Linksys Pap2t
ISP Name: Shaw
Computer OS: Windows 7
Router: Linksys

Re: SIP Status: "disconnected"

Post by pcstenner »

Gotchya..thanks..