No ring sounds before voicemail identification

[Disco Makberto]

Hi, there!

I am testing my FPL number and voicemail, but when a call is made, I could hear that there are no ring sounds before the voicemail ID, so the call goes directly to the voicemail ID and "leave a message after the beep". Is this the way it is supposed to be? Is it possible to change this? I would like that my FPL number rings at least three times before going into voicemail mode. How can I achieve this?

Carlos Albert
Disco Mak

[FONGO_steve]

Hi, there!

I am testing my FPL number and voicemail, but when a call is made, I could hear that there are no ring sounds before the voicemail ID, so the call goes directly to the voicemail ID and "leave a message after the beep". Is this the way it is supposed to be? Is it possible to change this? I would like that my FPL number rings at least three times before going into voicemail mode. How can I achieve this?

Carlos Albert
Disco Mak

It's probably timing out because the SIP invite requests aren't being properly responded to.
Try turning off all your firewalls and trying again.
If that fails, configure your internet router to port forward UDP ports 13000-13001 and 6060-6061 to the PC using the softphone.

[Disco Makberto]

Hello, Steve!

Thanks for your advice.

What would happen if I delete the softphone? Will then the telephone ring when a call is made so that the caller can hear the rings before the voicemail ID starts? Since I am only interested in receiving voicemails re-directed to my e-mail, I don't have a real use for the sotphone, so I guess I can delete it if this will correct my ring situation. Please let me know.

Carlos Albert
D-Mak

[FONGO_steve]

It should go straight to voicemail after the server refreshes and sees the softphone isn't connected anymore