No ring sounds before voicemail identification

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Disco Makberto
Just Passing Thru
Posts: 15
Joined: 10/23/2009
Computer OS: Windows XP

No ring sounds before voicemail identification

Post by Disco Makberto »

Hi, there!

I am testing my FPL number and voicemail, but when a call is made, I could hear that there are no ring sounds before the voicemail ID, so the call goes directly to the voicemail ID and "leave a message after the beep". Is this the way it is supposed to be? Is it possible to change this? I would like that my FPL number rings at least three times before going into voicemail mode. How can I achieve this?

Carlos Albert
Disco Mak
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: No ring sounds before voicemail identification

Post by FONGO_steve »

Disco Makberto wrote:Hi, there!

I am testing my FPL number and voicemail, but when a call is made, I could hear that there are no ring sounds before the voicemail ID, so the call goes directly to the voicemail ID and "leave a message after the beep". Is this the way it is supposed to be? Is it possible to change this? I would like that my FPL number rings at least three times before going into voicemail mode. How can I achieve this?

Carlos Albert
Disco Mak
It's probably timing out because the SIP invite requests aren't being properly responded to.
Try turning off all your firewalls and trying again.
If that fails, configure your internet router to port forward UDP ports 13000-13001 and 6060-6061 to the PC using the softphone.
Steve
Fongo
Development Support Specialist.
Disco Makberto
Just Passing Thru
Posts: 15
Joined: 10/23/2009
Computer OS: Windows XP

Re: No ring sounds before voicemail identification

Post by Disco Makberto »

Hello, Steve!

Thanks for your advice.

What would happen if I delete the softphone? Will then the telephone ring when a call is made so that the caller can hear the rings before the voicemail ID starts? Since I am only interested in receiving voicemails re-directed to my e-mail, I don't have a real use for the sotphone, so I guess I can delete it if this will correct my ring situation. Please let me know.

Carlos Albert
D-Mak
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: No ring sounds before voicemail identification

Post by FONGO_steve »

It should go straight to voicemail after the server refreshes and sees the softphone isn't connected anymore
Steve
Fongo
Development Support Specialist.