No Audio

[etjoe]

Hi, I've been using my Fongo number with the Fongo App for about a year now and it works great.
I got my wife to set up a new Fongo number and tried her number on the same app but there's no audio.
When we switch back to my number, it works fine again.

Since the Fongo App works on my Fongo number and there's no ATA involved, I'm sure all the ports are correctly configured on my router.

Does anyone else have this problem?

[Fongo Support]

Hi, I've been using my Fongo number with the Fongo App for about a year now and it works great.
I got my wife to set up a new Fongo number and tried her number on the same app but there's no audio.
When we switch back to my number, it works fine again.

Since the Fongo App works on my Fongo number and there's no ATA involved, I'm sure all the ports are correctly configured on my router.

Does anyone else have this problem?

Hi there,

What is the model of your device?

Let me know.

Thanks,

[etjoe]

The ISP is Teksavvy, the DSL modem is ZyXEL P-660R-F1 connected directly to my Mac running OS 10.7.5 with Fongo App version 3.2.7.0

[Fongo Support]

The ISP is Teksavvy, the DSL modem is ZyXEL P-660R-F1 connected directly to my Mac running OS 10.7.5 with Fongo App version 3.2.7.0

Hi there,

Can you please confirm that SIP alg is disabled on your modem?

http://screenshots.portforward.com/rout ... AT_ALG.htm

http://www.voiptuts.com/2011/02/disable ... amily.html

Let me know.

Thanks,

[etjoe]

Yes, it's disabled. When it's enabled, my original number doesn't work at all. With ALG disabled, my original number works but the new one can call out but with no audio. I've also disabled the firewall on the DSL modem, there's no effect so I left it disabled. Is there anything else I can try?

[Fongo Support]

Yes, it's disabled. When it's enabled, my original number doesn't work at all. With ALG disabled, my original number works but the new one can call out but with no audio. I've also disabled the firewall on the DSL modem, there's no effect so I left it disabled. Is there anything else I can try?

Hi there,

Please send me a PM with both accounts and I will check at the back end.

Thanks,

[etjoe]

Okay will do, thanks in advance.

[etjoe]

Hi, I PM'd you using the link under your avatar, not sure if you received it. Can you let me know?

[Fongo Support]

Hi, I PM'd you using the link under your avatar, not sure if you received it. Can you let me know?

Hi there,

No i didn't.

Please use this:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,

[etjoe]

Ah ok, I used the link and sent you a message with the subject: Fongo App/Customer Support/No Audio Thread

[etjoe]

Hurray!!!
It's working now.

Thanks for performing an account reset, confirming/matching settings with my other FPL number and a forced registration.
I really appreciate it, and how quickly you got it done!