VOIP UNLOCK KEY was disabled/gone for 2 weeks now

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bluewhale
Just Passing Thru
Posts: 2
Joined: 12/27/2013
SIP Device Name: pap2-na
ISP Name: teksavvy
Computer OS: windows 8
Router: netgear wnr2000

VOIP UNLOCK KEY was disabled/gone for 2 weeks now

Post by bluewhale »

If there is someone from fongo/freephoneline support that can help me asap. thank you

My SIP setting under my account was gone and disabled by freephoneline. I was using the service for more than 5 yrs, paid for the unlock key and 2 weeks ago
i cannot use my voip phone anymore. I login on my account at www.freephoneline.ca and click on my SIP SETTINGS button and found out that all
my info is gone. I cannot do outgoing and incoming calls at all

i would appreciate if someone here can help me. thank you
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: VOIP UNLOCK KEY was disabled/gone for 2 weeks now

Post by Fongo Support »

bluewhale wrote:If there is someone from fongo/freephoneline support that can help me asap. thank you

My SIP setting under my account was gone and disabled by freephoneline. I was using the service for more than 5 yrs, paid for the unlock key and 2 weeks ago
i cannot use my voip phone anymore. I login on my account at http://www.freephoneline.ca and click on my SIP SETTINGS button and found out that all
my info is gone. I cannot do outgoing and incoming calls at all

i would appreciate if someone here can help me. thank you
Hi there,

Please open a support ticket for this issue:

http://support.fongo.com/tickets/new

Once you have the ticket number, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Please try to include additional details in your ticket including a copy of the invoice/receipt for the voip unlock key purchase.

Thanks,
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bluewhale
Just Passing Thru
Posts: 2
Joined: 12/27/2013
SIP Device Name: pap2-na
ISP Name: teksavvy
Computer OS: windows 8
Router: netgear wnr2000

Re: VOIP UNLOCK KEY was disabled/gone for 2 weeks now

Post by bluewhale »

SERVICE TICKET is opened under FONGO SUPPORT
Ticket no. #45175
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: VOIP UNLOCK KEY was disabled/gone for 2 weeks now

Post by Fongo Support »

bluewhale wrote:SERVICE TICKET is opened under FONGO SUPPORT
Ticket no. #45175
Hi there,

Thank you so much, I hope it will get resolved soon.

Thanks,
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igor_g
Just Passing Thru
Posts: 2
Joined: 01/16/2014

Re: VOIP UNLOCK KEY is disabled/gone

Post by igor_g »

Hello Support!

I have the same issue:
>My SIP setting under my account was gone and disabled by freephoneline. I was using the service for more than 5 yrs, paid for the unlock key and 2 weeks ago
>i cannot use my voip phone anymore. I login on my account at www.freephoneline.ca and click on my SIP SETTINGS button and found out that all
>my info is gone. I cannot do outgoing and incoming calls at all

My support request #48169

Thank you!
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