Strange behavior - No income voice if others call me

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
yankai
Just Passing Thru
Posts: 3
Joined: 02/27/2013
SIP Device Name: Linksys 1001
ISP Name: Cable
Router: Cisco M10

Strange behavior - No income voice if others call me

Post by yankai »

My FPL phone has been working fine for a long time.
Started from today, if others call me, they can hear my voice, but I cannot hear theirs.
If I call them, the two way conversion is fine.

Any idea what's going on?

I'm using Linksys ATA, and I followed the document from other thread to set it up (refreshed it again, didn't help).

Thanks
liferunner
One Hit Wonder
Posts: 1
Joined: 01/03/2014
SIP Device Name: PAP2T
Firmware Version: 5.1.6.LS
ISP Name: Teksavvy
Computer OS: Windows7-64 bit
Router: Linksys E3000 ddwrt

Re: Strange behavior - No income voice if others call me

Post by liferunner »

Try this:
Login into the Voip Modem (ATA) interface, click Admin, click Advance view.
Click SIP. Under NAT Support parameter- set the following:
Send Resp to Src Port : YES
Stun Enable: YES
Stun Server: Stun.counterpath.com
or Stun.3cx.com
or Stunserver.org
or any valid stunserver
Click Save.
Good Luck!