Incoming sent to VM too quickly, no VM function + more

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astralmind
Just Passing Thru
Posts: 3
Joined: 01/14/2014
SIP Device Name: GrandStream HT 502
Firmware Version: 1.10.9
ISP Name: Teksavvy DSL 25-10
Computer OS: Windows 7-8
Router: TP Link Archer C7

Incoming sent to VM too quickly, no VM function + more

Post by astralmind »

Hi there,

Finally manage to get about everything all right!

I can easily make calls and can receive calls.

Here are the issues:

- For incoming calls, the caller doesn't hear any ringing, only silence until I pick up

- Eventhough I've set the VoiceMail to kick in after 5 rings, I have to rush an answer within 2 rings or else, when I pick up (3,4 or 5th ring), I only hear a rapid busy tone. If I answer within 2 rings it works as a normal phone call.

- The voicemail never actually kicks in - the caller eventually ends up hearing a rapid busy tone.

The device registers properly. I'm using a GrandStream HT502 with the latest firmware, I use stunserver.org

Your help is greatly appreciated!
astralmind
Just Passing Thru
Posts: 3
Joined: 01/14/2014
SIP Device Name: GrandStream HT 502
Firmware Version: 1.10.9
ISP Name: Teksavvy DSL 25-10
Computer OS: Windows 7-8
Router: TP Link Archer C7

Re: Incoming sent to VM too quickly, no VM function + more

Post by astralmind »

Wow, I am absolutely confused.

With this one, straight to VM but functional VM
{*xx|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|0xxx+}

With this one, no ringtone on the callers end - if I pick up very quickly, it works else, both the caller and I get a rapid busy tone.
{911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.}

Same with this one:

{*123|1xxxxxxxxxx|[2-9]xxxxxxxxx|011xxxxxxxxxxxxxxxxx}

It seems to be a dial plan issue !? Which Dial plan should I be using then ?

Thanks!
astralmind
Just Passing Thru
Posts: 3
Joined: 01/14/2014
SIP Device Name: GrandStream HT 502
Firmware Version: 1.10.9
ISP Name: Teksavvy DSL 25-10
Computer OS: Windows 7-8
Router: TP Link Archer C7

Re: Incoming sent to VM too quickly, no VM function + more

Post by astralmind »

If I may add one last thing, when I disable de STUN option, I can't hear the other party regardless of the call being inbound or outbound. That being said, it also is the only time someone hears a dial tone when calling me..

Any help would be immensly appreciated.
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Incoming sent to VM too quickly, no VM function + more

Post by Fongo Support »

astralmind wrote:If I may add one last thing, when I disable de STUN option, I can't hear the other party regardless of the call being inbound or outbound. That being said, it also is the only time someone hears a dial tone when calling me..

Any help would be immensly appreciated.
Hi there,

Do you have a support ticket opened for this issue? if not, please open a new ticket:

http://support.fongo.com/anonymous_requests/new

Once you have the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,