how to check if my phone number can be transferred

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jing
Just Passing Thru
Posts: 4
Joined: 01/17/2014

how to check if my phone number can be transferred

Post by jing »

Hello

After I log into my freephoneline account, I went to "online store", and then chose "Transfer My Number" from the "Purchase Options", then payed the money, I got invoice from freephoneline for my payment for porting phone. But I still did not check if my number is transferable. Can you please tell me how?

Thanks.
jing
Just Passing Thru
Posts: 4
Joined: 01/17/2014

how to check if my phone number can be transferred

Post by jing »

Hello,

I have payed the porting fee and got an invoice from freephoneline. But I still wondering how can I check if my number can be transferrable. any suggestion?

Thanks,
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: how to check if my phone number can be transferred

Post by Jake »

This page may help you http://support.fongo.com/entries/228992 ... o-network-

Did you enter your number when you purchased? It will usually tell you if they are not able to port.

I think I would also suggest to send in a support ticket, see sig.
wt76
Just Passing Thru
Posts: 8
Joined: 01/04/2014

Re: how to check if my phone number can be transferred

Post by wt76 »

When I paid for the port fee I just filled out my info and my old service provider info. It did not appear as if the system was checking to see if the number could be ported. A few days later, I received an email that informed me of the date the port was expected to be completed.
jing
Just Passing Thru
Posts: 4
Joined: 01/17/2014

Re: how to check if my phone number can be transferred

Post by jing »

I did the same as wt76, just fill out form and pay, the system did not ask me to enter my number to check. I hope I can get number ported as wt76. But I will sent support ticket as Jake suggested to make sure everything Ok.

Thanks very much wt76 and Jake!
jing
Just Passing Thru
Posts: 4
Joined: 01/17/2014

Re: how to check if my phone number can be transferred

Post by jing »

Quick update. I sent a support ticket this morning and was told my number is portable and poring is in progress. I was very satisfied with the quickly response.

Thanks!