Not ringing

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ap236
Active Poster
Posts: 80
Joined: 05/04/2010
SIP Device Name: Linksys PAP2T
ISP Name: VMedia
Computer OS: Mac OS/X

Not ringing

Post by ap236 »

I've had two calls, that I know of, not go through today. One went to voicemail, the other let me know by other means. Why did this happen, and how can I prevent in the future?

Thank you.
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Fongo Support
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Posts: 1689
Joined: 01/01/2013

Re: Not ringing

Post by Fongo Support »

ap236 wrote:I've had two calls, that I know of, not go through today. One went to voicemail, the other let me know by other means. Why did this happen, and how can I prevent in the future?

Thank you.
Hi there,

Do you have this modem below:

http://www.hitron-americas.com/products/cgn3/

Let me know.

Thanks,
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ap236
Active Poster
Posts: 80
Joined: 05/04/2010
SIP Device Name: Linksys PAP2T
ISP Name: VMedia
Computer OS: Mac OS/X

Re: Not ringing

Post by ap236 »

No, I have the PAP2
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Fongo Support
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Posts: 1689
Joined: 01/01/2013

Re: Not ringing

Post by Fongo Support »

ap236 wrote:No, I have the PAP2
Hi there,

Where is the PAP2T plugged in? Who is your ISP?

What is the model of your modem?

Please advise.

Thanks,
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realinvestor
Just Passing Thru
Posts: 15
Joined: 01/02/2013
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Cable
Computer OS: Windows XP
Router: Asus 240 Mimo

Re: Not ringing

Post by realinvestor »

I have the same problem with PAP2 as well. ISP is with teksavvy.
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realinvestor
Just Passing Thru
Posts: 15
Joined: 01/02/2013
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Cable
Computer OS: Windows XP
Router: Asus 240 Mimo

Re: Not ringing

Post by realinvestor »

Please note the issue arose few days back. We can retrieve the voicemail. The phone was working fine with no issues over the last four months
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Fongo Support
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Re: Not ringing

Post by Fongo Support »

realinvestor wrote:Please note the issue arose few days back. We can retrieve the voicemail. The phone was working fine with no issues over the last four months
Hi there,

If all incoming calls are going to VM, I would think that there's a firmware bug on your ata or a setting that needs to be adjusted.

Jake explained this a while back.
http://forum.fongo.com/viewtopic.php?f= ... er1#p44658

Perhaps you can follow Bing Kol's suggestion:

http://forum.fongo.com/viewtopic.php?f= ... 478#p62450

If you cannot get it to work after these 2 suggestions, please open a support ticket and Engineering team will have a look.

Thanks,
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realinvestor
Just Passing Thru
Posts: 15
Joined: 01/02/2013
SIP Device Name: PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Cable
Computer OS: Windows XP
Router: Asus 240 Mimo

Re: Not ringing

Post by realinvestor »

Thank you the solution worked from Jake !!
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ap236
Active Poster
Posts: 80
Joined: 05/04/2010
SIP Device Name: Linksys PAP2T
ISP Name: VMedia
Computer OS: Mac OS/X

Re: Not ringing

Post by ap236 »

I find especially lately when I go to pick up the phone, I get a lot of dead air instead of a dial tone. Re-booting the ATA seems to work, but I seem to be doing it several times a day, when I notice.
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Not ringing

Post by Fongo Support »

ap236 wrote:I find especially lately when I go to pick up the phone, I get a lot of dead air instead of a dial tone. Re-booting the ATA seems to work, but I seem to be doing it several times a day, when I notice.
Hi there,

Where is the PAP2T plugged in? Who is your ISP?

What is the model of your modem?

Please advise.

Thanks,
Top

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