Toll Free numbers and DTMF on softphone

[Badger]

Hello!

I have been testing the softphone for a bit. I realized that on regular phone numbers, DTMF works, but on toll-free numbers, it does not register.

I would like to know if there is a fix for it in the future?

Thanks

[FONGO_steve]

Hello!

I have been testing the softphone for a bit. I realized that on regular phone numbers, DTMF works, but on toll-free numbers, it does not register.

I would like to know if there is a fix for it in the future?

Thanks

Thanks for the further information on that. I have updated our bugzilla ticket with the programmers. Let's see what they say now

[Badger]

Hello once again.

Although the DTMF does register the numbers for simple menu in a simple IVR. Example: for english, please press 1. and francais, press 2, some bugs still exist.

Here is the case where the DTMF problem comes again. On gift cards, there is a 1-800 number to check balance. When prompt to enter the gift card number, I had to enter 10 numbers into soft phone, e.g) 1234567890, the IVR responded, the card you have entered 12256 or some random number. So basically, I punched in 10 numbers, and the other side responded saying I entered 5 digits and the numbers were totally off, so I could not continue.

I am pretty sure the problem is on the soft phone side, so if anyone could take a look, that would be great.

If anyone of you were wondering, I was trying to check balance on a Loblaws gift card. 866-443-8225

Badger

[15190000]

I have the same problem with DTMF even for simple menu in a simple IVR(such as, for english, please press 1. and francais, press 2). It works once time and then it never works again both for 1-8xx or 1-604-xxx, even the FPL voicemail number 1-604-283-4011, it just asked me to enter an account again and again although I have pressed the keyboard. Fortunately DTMF for *98 works. So everytime related DTMF, I have to back use skype.

FreePhoneLine version: 2.2.3.0
DTMF Type: In-band(Tone)

[15190000]

Uninstall then install again, problem solved
does anyone know if uninstall and install this frequently will cause any problems to my system? anyway for sure this is not a long-term solution.

[Hiffier]

I have the same issue with Cisco IP phones (7940), I bought the SIP config. The IVR / DTMF work for some numbers (like leaving a number to a cell phone to call back) but just doesn't when I call a 800 866 888 numbers. I alos had an issue when I wanted to do a webex session with a friend I asked webex to call me to my FFL number then I need to press 1 to get connected, this never worked. You may try it with the google 411 > 800-466-4411.

[Badger]

I was trying to access my Rogers Wireless voicemail from the FPL.

BC:
+1 (604) 418-3471

Alberta, Saskatchewan & Manitoba:
+1 (403) 561-3172
+1 (403) 714-1188
Ontario:
+1 (416) 274-2817
+1 (416) 357-3229
+1 (416) 358-1549

Quebec & Maritimes:
+1 (514) 827-1251

I was prompt to enter my cellphone number, and it would not register my number properly. I recall accessing my voicemail in the past through FPL without a problem.

If anyone has a Rogers Wireless cell phone number and uses the FPL softphone, please try it out and see if you encounter the problem.

[FONGO_kris]

This would most likely be a DTMF issue, since our access numbers are SIP to SIP and Rogers is SIP to PSTN it may not being negotiated correctly.

What device are you using?

[Badger]

Just the soft phone itself and to re-clarify. I am using the FPL soft phone and dialing the numbers above to check my voicemail box for my Rogers Wireless.

[FONGO_kris]

Okay, can you make sure that your DTMF Tx method under the Other option in the Settings window is set to InBand, and you've forwarded UDP ports 5060 - 6061, and 13,000 - 13,001 to the IP address of your PC.

[Badger]

I forwarded the ports on my router to my internal IP address as you mentioned above, and is still experiencing the same problem.

Funny thing is, if I restart the FPL, the DTMF works fine on the first try. On second try, it will be messed up as I have mentioned previously.