Outgoing display name "Unknown Caller"

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March14
Just Passing Thru
Posts: 6
Joined: 05/17/2013
SIP Device Name: SPA112
Firmware Version: 1.0.2 (006)
Computer OS: Windows 7

Outgoing display name "Unknown Caller"

Post by March14 »

Hi, I am using an SPA112 and have "Display Name" configured to show my name. But when I call out, people tell me it's showing "Unknown Caller" on their caller id.

Does anyone know what's going on or what I need to configure?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Outgoing display name "Unknown Caller"

Post by Fongo Support »

March14 wrote:Hi, I am using an SPA112 and have "Display Name" configured to show my name. But when I call out, people tell me it's showing "Unknown Caller" on their caller id.

Does anyone know what's going on or what I need to configure?
Hi there,

Please be advised that Caller ID issue is caused by a faulty version of the Cisco firmware.

To see the details, please visit the link below(from Cisco support site):

https://supportforums.cisco.com/thread/2121676

To resolve, please proceed with a firmware upgrade for your ATA. Links to the firmware below:

http://software.cisco.com/download/rele ... ease=1.3.1

Please proceed with this suggestion for resolving the Caller ID issue,

Thanks,
jonathanpisarczyk
Just Passing Thru
Posts: 5
Joined: 12/03/2014
SIP Device Name: SPA112
Firmware Version: 1.3.5
ISP Name: Start

Re: Outgoing display name "Unknown Caller"

Post by jonathanpisarczyk »

Hello Everyone,

I'm not able to get incoming caller id with firmware version 1.3.5 with SPA 112

What's the optimal settings for:
"Caller ID Method": Bellcore or ETSI
"Caller ID FSK Standard": bell 202

Has anyone else had any luck?
vroodal
One Hit Wonder
Posts: 1
Joined: 01/07/2015
SIP Device Name: Cisco SPA112
Firmware Version: 1.3.5
ISP Name: Bell Fibe
Computer OS: Windows
Router: bell

Re: Outgoing display name "Unknown Caller"

Post by vroodal »

I am having the same problem since the beginning of the month. Outbound calls show Unknown number.