World credits not auto-recharging & contact email issue

[pete_fpl]

I'm having 2 issues.

First, auto-recharge isn't working. My credit card expired recently, and since updating my info, it hasn't loaded funds automatically. Before my card expiring, it added funds just fine.

Second, I changed my email for the account, but I'm still receiving emails to my old email. Why is this happening?

[Jake]

You will need to send in a support ticket on this one. You can find the link at the top of their support pages.

[pete_fpl]

You will need to send in a support ticket on this one. You can find the link at the top of their support pages.

You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posting on the forum.

This was the exact response I got:

Thanks for your request. For more information on your inquiry, please visit our community support forums at forum.fongo.com for discussion, or the FAQ section at support.fongo.com.

Thank you,

Team Fongo Support

Seriously... wtf?!

[Fongo Support]

You will need to send in a support ticket on this one. You can find the link at the top of their support pages.

You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posting on the forum.

This was the exact response I got:

Thanks for your request. For more information on your inquiry, please visit our community support forums at forum.fongo.com for discussion, or the FAQ section at support.fongo.com.

Thank you,

Team Fongo Support

Seriously... wtf?!

Hi there,

re->Seriously... wtf?

Please send me PM with the ticket# and I will have a look.

Thanks,

[pete_fpl]

You will need to send in a support ticket on this one. You can find the link at the top of their support pages.

You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posting on the forum.

This was the exact response I got:

Thanks for your request. For more information on your inquiry, please visit our community support forums at forum.fongo.com for discussion, or the FAQ section at support.fongo.com.

Thank you,

Team Fongo Support

Seriously... wtf?!

Hi there,

re->Seriously... wtf?

Please send me PM with the ticket# and I will have a look.

Thanks,

I can't find the ticket # anywhere in the email. Is there someone else I can look for it?

[Fongo Support]

Thanks,
I can't find the ticket # anywhere in the email. Is there someone else I can look for it?

Hi there,

Please send me a PM with your phone number and email address on file and I will find the ticket.

Regards,