Softphone wont dial

planetweb · Post by **planetweb** » 05/17/2010

Line is working, and as been forward to my cell, but can't make any call using the software.
I enter the number, press dial, I see the calling.....then it drop to my account number.
I wont ring, and wont make the call.
What should I do ?
Thx

beverly · Post by **beverly** » 05/18/2010

some detail's would be nice...
what's your Network arrangement?

Internet - Who? how it's connected? make, model of your modem? plan?
connected to ¿ SPA? then router or internet, router then SPA?
what kind of router? make, model? third party firmware( dd-wrt )? version of firmware?
your SPA, firmware?
what are there IP's?
which ports forwarded to what, and where? router, computer?

tried uninstall, reboot then install?

planetweb · Post by **planetweb** » 05/18/2010

In my MIND
SOFTPHONE = SOFTWARE

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Re: Softphone wont dial

New postby beverly » Tue May 18, 2010 1:24 am
some detail's would be nice...
what's your Network arrangement? WHAT ARRANGEMENT ??

Internet - Who? how it's connected? make, model of your modem? plan? SOFTPHONE
connected to ¿ SPA? then router or internet, router then SPA?
what kind of router? make, model? third party firmware( dd-wrt )? version of firmware? SOFTPHONE
your SPA, firmware?
what are there IP's? ROGER"S
which ports forwarded to what, and where? router, computer? What ..... !!! IT'S THE SOFTWARE

tried uninstall, reboot then install?
Eh I'M pretty sure this is the first thing everyone will do before saying it wont DIAL

IT'S THE FREE SOFTWARE, IT'S NOT A ROUTER, IT' USE TO WORK Now...somehow it wont dial...

I see DIALLING....Then it drop back to the account number, I've send my 911 certification or confirmation for the adress, I didn't get any reply
that everything was ok, and it doesn't seem to be the problem.
Anyway thxn for your support,

Post by **FONGO_kris** » 05/18/2010

Internet - Who? how it's connected? make, model of your modem? plan?
connected to ¿ SPA? then router or internet, router then SPA?
what kind of router? make, model? third party firmware( dd-wrt )? version of firmware?
your SPA, firmware?

I think Beverly is referring to the router everything on your network is connecting to, am I correct Beverly?

what are there IP's? which ports forwarded to what, and where? router, computer?

By IP, Beverly is (I think) referring to the IP address of your computer, 192.168.x.xxx or something to that effect. Your router can block incoming / outgoing connections, even drop them if nothing is forwarding properly.

Eh I'M pretty sure this is the first thing everyone will do before saying it wont DIAL

I do agree with you here, though I wouldn't say everybody

I must say this scenery is just like a car, if there is a road block in your way I wouldn't buy a new car; but find a way around / through the roadblock.

Have you tried connecting your PC directly to your modem and eliminating the router as a possibility to dropping your calls?

Are you connected wirelessly at all? And how far away are your from the router - Including how many floors, walls, etc... (no you don't have to count them all...

)

beverly · Post by **beverly** » 05/18/2010

what did the test connection analyzer say?

planetweb · Post by **planetweb** » 05/19/2010

Well, regarding your question
System was working well, the internet is connected directly
I don't use any router, I use Vista, and AVG, don't really need firewall since vista
do a pretty good job I find.
Computer is 3.2ghz, duo, with 3gig ram, 256mb vid Hd, and Hd sound card.
I was thinking of cleaning the registry to delete any reference of Freephoneline
then re-install from scratch.

Like I was saying, went I press dial, I see " Calling " then it drop back to the user.

Hope you've got more info, sorry didn't want to sound rude..

Regards

beverly · Post by **beverly** » 05/19/2010

i just did this and got the same results as you. Your outbound firewall rule for FPL is not allowing freephoneline software to go through properly. to fix this you'll have to allow/add FPL in your firewall, to allow it to access your internet.

If you did the Test Connection thing

FPL Test Connection.jpg

planetweb · Post by **planetweb** » 05/19/2010

I Did the test, and it seem that it doesn't see my sound card, it use to work
It's a inboard Nvidia sound card HD, use to work perfectly with the program
MAybe if I get driver from Nvidia insted of those that windows install ?
I've clean the registry anything relate to freephoneline then re-install it
still wont dial, get back to user@

beverly · Post by **beverly** » 05/20/2010

planetweb wrote:I Did the test, and it seem that it doesn't see my sound card, it use to work
It's a inboard Nvidia sound card HD, use to work perfectly with the program
MAybe if I get driver from Nvidia insted of those that windows install ?
I've clean the registry anything relate to freephoneline then re-install it
still wont dial, get back to user@

FPL uses Windows Default unless there a hidden page some where.

Windows default sound.jpg

If your other sound device works, then i don't see it being a problem. Maybe the switching part. To bad you can't choose which one you want.

planetweb · Post by **planetweb** » 05/20/2010

The best thing I will do is get a sound card, by experience I know that inboard are always a problem went
time come to use special device.Same fact apply went we use game that are difficult to run on inboard card.

THANX for all your precious time and support

planetweb · Post by **planetweb** » 05/21/2010

Hi Beverly it's Me again

Well I find something weird, I realise that went I was dialing and it went back to the user
Well the connection is made, except I don't ear anything, Went I click " ring " on the menu
I can clearly ear the phone ring, went I play music the headset work fine, on the web
any sound work perfectly.
I re-install the driver for my sound card, were the program use to work perfectly.
Now It dial, but I don't ear anything in the headset, the mic seem to work since I ear my voice
over the headset.

So it's really a big puzzle why I'm not able to make call and ear them ?

Port is set to 13000
anyway hope something will click on your side to see what would be the problem
Plus I update the software as well ?

Thanx
Serge

beverly · Post by **beverly** » 05/22/2010

have you ever used MSN Messenger Live's - Request Remote Assistance? I helped my brother computers and dad's using this method, when there ports worked.