Fax on FPL

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
FPL143
Just Passing Thru
Posts: 2
Joined: 02/05/2015

Fax on FPL

Post by FPL143 »

Hello everyone,

I tried sending fax from my FPL configured on Linksys SPA 2102. Unfortunately, it didn't work :(

I was wondering if anyone were able to send fax messages using their freephoneline ? Please reply.

Thanks
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Fax on FPL

Post by Mango »

This thread at DSLReports may be helpful: http://www.dslreports.com/forum/r243618 ... ngs-Mango-

Two users reported that they use slightly different settings, so you can try both if necessary.
ervin
One Hit Wonder
Posts: 1
Joined: 03/11/2015
SIP Device Name: linksys pap2
ISP Name: bell
Computer OS: mac

Re: Linksys PAP2T Setup Guide

Post by ervin »

i want to used for home fax
i connected with fax and its not working error msg is coming all the time
setup is good for phone line incoming and outgoing call we can do only fax is not working
pls advice what to do
thanks
Ervin
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Fax on FPL

Post by Mango »

The PAP2 and PAP2T do not support T.38, the fax protocol. This will make faxing unreliable.

If you want to try it, you can try to set Network Jitter Level to Extremely High, and Jitter Buffer Adjustment to Disable. You should also reduce the speed of your fax to 9600bps, and make sure your internet connection is lightly used while you are sending a fax.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Fax on FPL

Post by Jake »

The PAP2T does support T38, but I am not sure about the PAP2.

I have sent faxes with my PAP2T before and there are a few settings on your fax to try and change to increase the chances of it going through. Basically you want to try and make it go as slow as you can, and I found that making the faxes as simple as possible helped a lot (so no full page images).

To be honest I don't bother anymore and just use an online service for the odd FAX I need to send. The one that is connected to our printer gives us a couple of free faxes a month which is more than plenty.

Incoming faxes is easy, just let it go to voicemail and the FPL system will create a nice PDF of the fax and leave it in your voicemail box which you will have to pick up through your online admin.
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Fax on FPL

Post by Mango »

Jake wrote:The PAP2T does support T38, but I am not sure about the PAP2.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Fax on FPL

Post by Jake »

Do you know what Mango, I stand corrected.

I was 100% sure that I have seen T.38 support listed in my PAP2T, and even now after searching though the admin pages and not finding it I still believe I saw it. All I can see now is FAX pass though, so there is a chance it will work if your connection is stable enough. What I am 100% convinced about is I have managed to send faxes though my PAP2T so maybe I just got lucky.
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Fax on FPL

Post by Mango »

Don't worry about it. It is a very common misconception.

Faxing can certainly work over G.711 - if bandwidth is pristine.