internal server error when trying to purchase SIP unlock key

[shoryuken]

Hi,
I setup an account for a family member and initiated the phone porting process. Today she got an email that the porting was completed.

When we log into her account, the Main Admin page shows her ported number, however when we go to buy the SIP unlock key, in the online store, the account number appears as the original FPL number and when we try to buy it gives an internal server error (presumably because of the phone number mismatch).

Is it normal for the account number not to change immediately after porting? If not, who should I contact to get this fix since there is not phone support for FPL?

Thanks

Shoryuken

[lustucru]

I would suggest to open a support ticket for this issue.

Here is the link:

http://support.fongo.com/anonymous_requests/new

[shoryuken]

OK thank you

[bev1n]

I am also trying to do the exact same and keep getting the same internal server error as well when trying to get the SIP unlock key.

[Fongo Support]

I am also trying to do the exact same and keep getting the same internal server error as well when trying to get the SIP unlock key.

Hi there,

I would suggest to open a support ticket for this issue.

Here is the link:

http://support.fongo.com/anonymous_requests/new

Please send me a PM with your ticket#

Regards,

[bev1n]

Just triend PM but it didn't work!

This is the reply I got from filling the form out.

Dear Fongo user,

Thanks for your interest in the VoIP Unlock Key, an agent will review your inquiry and reply shortly.

To add a VoIP Unlock Key to your Freephoneline account, please visit www.freephoneline.ca and log in to your account. From the Online Store, purchase a VoIP Unlock Key for your Freephoneline account for a one-time fee.

If you're interested in transferring your existing phone number, visit the FAQ topic on how to begin: http://support.freephoneline.ca/entries/22907143.

We do not provide customer support for Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices. VoIP Unlock Keys should only be purchased by customers who understand networks and configuring SIP clients.

For more information about the Freephoneline VoIP Unlock Key and how to configure your third-party adapter refer to our frequently asked questions http://support.freephoneline.ca/entries ... redentials and the Fongo Forum http://forum.fongo.com/viewforum.php?f=5.

Talk Freely,

The Fongo Team

This email is a service from Fongo Support. Delivered by Zendesk.

[Fongo Support]

Just triend PM but it didn't work!

This is the reply I got from filling the form out.

Dear Fongo user,

Thanks for your interest in the VoIP Unlock Key, an agent will review your inquiry and reply shortly.

To add a VoIP Unlock Key to your Freephoneline account, please visit http://www.freephoneline.ca and log in to your account. From the Online Store, purchase a VoIP Unlock Key for your Freephoneline account for a one-time fee.

If you're interested in transferring your existing phone number, visit the FAQ topic on how to begin: http://support.freephoneline.ca/entries/22907143.

We do not provide customer support for Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices. VoIP Unlock Keys should only be purchased by customers who understand networks and configuring SIP clients.

For more information about the Freephoneline VoIP Unlock Key and how to configure your third-party adapter refer to our frequently asked questions http://support.freephoneline.ca/entries ... redentials and the Fongo Forum http://forum.fongo.com/viewforum.php?f=5.

Talk Freely,

The Fongo Team

This email is a service from Fongo Support. Delivered by Zendesk.

Hi,

I hope they will help you on the ticket, otherwise, try to send me a PM.

Regards,

[shoryuken]

Just an update that the problem was resolved for us. All is good now. Thank FPL!

Cheers

[bev1n]

All fixed now!!!

Thanks.