[Resolved] Service is bad please help me

[farhanyarredarkie]

Hi there,

OK so i ran test connection, and this is what it says:

"status: ready results: Call service is ok

sound data transfer: unable to send/receive sound data! Port 13001 should be available

Possible reasons: none "

i opened the ports in control panel.........how do i open them on the router.

• yes i have a single-piece headset, yes i have high speed bell internet, and yes i re installed freephoneline like the tech support told me to do

help me......i want to get ATA but if the computer one is this crap i wont....

Thank You

oh how do you check what router you have?

[farhanyarredarkie]

Ok guys i did some testing:


[*] disabled windows firewall............and disabled symantec firewall


called my friend who lives far away......he said i sounded clearer....

[*] enabled symantec : called again.........noticed the quality detiorated, enabled windows.......quality was even worse.

[*] now i need to test if it b/c my roommates are taking up bandwith....yeah im on wireless ....for some reason it works better at night?

[*] Oh ports are all opened on windows firewall.......how to open them on symantec? lol

HELP!!!

[bridonca]

You know, you have such a pitiful setup, you are lucky you are getting any VOIP at all! Use Skype until you get better gear. Because I guarantee you will not be satisfied with freephoneline.ca until you do something about the awful setup you now have! Garbage in, garbage out, and you are shocked you got garbage?

[farhanyarredarkie]

You know, you have such a pitiful setup, you are lucky you are getting any VOIP at all! Use Skype until you get better gear. Because I guarantee you will not be satisfied with freephoneline.ca until you do something about the awful setup you now have! Garbage in, garbage out, and you are shocked you got garbage?

why is the setup awful?

[bridonca]

You know, you have such a pitiful setup, you are lucky you are getting any VOIP at all! Use Skype until you get better gear. Because I guarantee you will not be satisfied with freephoneline.ca until you do something about the awful setup you now have! Garbage in, garbage out, and you are shocked you got garbage?

why is the setup awful?

Because your roommates are taking up your bandwidth and you are on wireless. These are already problems by themselves. Fix your own problems before you crap on the service!

[FONGO_steve]

I edited your title. Please read the forum rules regarding language or you will risk account suspension here

[farhanyarredarkie]

I edited your title. Please read the forum rules regarding language or you will risk account suspension here

so we cant even swear lol??? sorry mom

[farhanyarredarkie]

You know, you have such a pitiful setup, you are lucky you are getting any VOIP at all! Use Skype until you get better gear. Because I guarantee you will not be satisfied with freephoneline.ca until you do something about the awful setup you now have! Garbage in, garbage out, and you are shocked you got garbage?

why is the setup awful?

Because your roommates are taking up your bandwidth and you are on wireless. These are already problems by themselves. Fix your own problems before you crap on the service!

Wow.....so if I am on wireless and share internet with roommates then i pretty much cant use FPL?

isnt that a large amount of FPL's potential customerbase? (ie. most students)

if i get an ATA where am I going to plug it in? the modem is in the basement and I am on the 2nd floor.......so much for FPL

[FONGO_kris]

so we cant even swear lol??? sorry mom

You're right, you cannot swear. This is a community forum and we'd like to keep it as friendly as possible. Please review our Appropriate Posting Practices thread for more information. Specifically where it outlines "Topics of a sensitive nature or that are not appropriate for someone at least the age of 14 years old will be removed and the poster asked to post them elsewhere."

I have also moved this post as it is neither a tip, nor a trick

Wow.....so if I am on wireless and share internet with roommates then i pretty much cant use FPL?

It all depends on usage, I am on an 11mbps network at home, with a Wireless G Thomson 784WL and my Freephoneline (Cisco IP Phone AND Software phone) works great.

Now think if I had 2 - 5 students living with me and how much bandwidth would be available to me...

if i get an ATA where am I going to plug it in? the modem is in the basement and I am on the 2nd floor.......so much for FPL

You could use cordless phones, or get a switch to service the second floor.

[bridonca]

Wow.....so if I am on wireless and share internet with roommates then i pretty much cant use FPL?

It is possible to have freephoneline work for you, but you still have to do some work on your side. You might even have to spend money. It is your setup that is hostile to SIP VOIP, so you have to fix things on your side. Freephone's end works fine.

isnt that a large amount of FPL's potential customer base? (ie. most students)

Freephoneline's customer base is anyone that does not want to pay $30 a month for phone service. Smart people would plow the savings into better gear instead of whine about the service. Freephoneline works, your setup does not.

if i get an ATA where am I going to plug it in? the modem is in the basement and I am on the 2nd floor.......so much for FPL

As mentioned, a cordless phone sounds like one of your better options. There are some neat wifi sip phones out there, but I do not think they would be suitable or reliable enough for your needs or setup. In any case, you still need some access to the router, because there is a chance you have to forward ports to your ATA to get reliable service. You might also have to set up quality of service settings on the router so as to give 1st priority traffic to your VOIP ATA box. And as a heads up, your current router might not be up to the task, and you might have to shell out $40 for a good router. But hey, you being a student, you should be up to a new learning experience!