Lost password

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charmarc
Quiet One
Posts: 28
Joined: 05/14/2013
SIP Device Name: LG Nexus 4
Firmware Version: 4.2.2

Lost password

Post by charmarc »

I have an ATA and a freephoneline number but don't have the password for registering the ATA (was lost when the previous ATA failed). What is the process to get it reset?
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mh1983
Lightly Seasoned
Posts: 234
Joined: 01/14/2014
SIP Device Name: Grandstream HT-701
Firmware Version: 1.0.10.3
ISP Name: Teksavvy Cable
Computer OS: Windows 10 64 bit
Router: Linksys WRT N600 on DD-WRT
Smartphone Model: BlackBerry Q10

Re: Lost password

Post by mh1983 »

I still have the email from Fongo with my FPL unlock key. Presume you'd have the same?

If you no longer have that, I'd open a support ticket and PM the ticket number to Fongo Support.
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charmarc
Quiet One
Posts: 28
Joined: 05/14/2013
SIP Device Name: LG Nexus 4
Firmware Version: 4.2.2

Re: Lost password

Post by charmarc »

Unfortunately I don't. It is actually for a customer of mine (I work in IT support) and after some research figured out it was a freephoneline number. But they don't have any account info other than the phone number. I guess i'll open a support ticket and see what they can do for me
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User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Lost password

Post by Jake »

It is online in your admin area. Do you still have access to that?
Login -> https://www.freephoneline.ca/login
Settings Page -> https://www.freephoneline.ca/showSipSettings
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