Not receiving calls

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k2366
Just Passing Thru
Posts: 15
Joined: 01/16/2013

Not receiving calls

Post by k2366 »

It seems I can make outgoing calls but there seems to be a problem with incoming calls.
All was fine until last Thursday when this began happening. I never touch the settings except to maybe enter a number to block which I did just prior to this.
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lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Not receiving calls

Post by lustucru »

Is the DND option enabled? If so, dial *73 to disable it.
k2366
Just Passing Thru
Posts: 15
Joined: 01/16/2013

Re: Not receiving calls

Post by k2366 »

lustucru wrote:Is the DND option enabled? If so, dial *73 to disable it.
I take it that is on the "User 1" page of the Pap2 in the category "Supplementary Service Settings"?
Here are those settings.

CW Setting: Yes Block CID Setting: No
Block ANC Setting: Yes DND Setting: No
CID Setting: Yes CWCID Setting: Yes
Dist Ring Setting: Yes Secure Call Setting: Yes
Message Waiting: No DND Activated: No

I downloaded the config PDF for this ATA and based on that the NAT Mapping Enable is supposed to say yes & the NAT Keep Alive Enable is also supposed to be set at yes. Mine says NO.
I changed to Yes and as a result I had no dial tone. I have since reverted back to what I originally had, NO.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Not receiving calls

Post by Fongo Support »

k2366 wrote:
lustucru wrote:Is the DND option enabled? If so, dial *73 to disable it.
I take it that is on the "User 1" page of the Pap2 in the category "Supplementary Service Settings"?
Here are those settings.

CW Setting: Yes Block CID Setting: No
Block ANC Setting: Yes DND Setting: No
CID Setting: Yes CWCID Setting: Yes
Dist Ring Setting: Yes Secure Call Setting: Yes
Message Waiting: No DND Activated: No

I downloaded the config PDF for this ATA and based on that the NAT Mapping Enable is supposed to say yes & the NAT Keep Alive Enable is also supposed to be set at yes. Mine says NO.
I changed to Yes and as a result I had no dial tone. I have since reverted back to what I originally had, NO.
Hi,

Please see Jake's reply below:

http://forum.fongo.com/viewtopic.php?f= ... er1#p44658

Regards,
k2366
Just Passing Thru
Posts: 15
Joined: 01/16/2013

Re: Not receiving calls

Post by k2366 »

Not sure what happened since I did nothing after my last post, but I am receiving calls once again.